Business Relationship Manager
1 day ago
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At Victoria People Solutions, we're committed to delivering high-quality, person-centred support to people with disability through the NDIS.
We believe in empowering individuals to live their best lives and are looking for a proactive and empatheticBusiness Relationship Manager (BRM)to help us strengthen connections with key stakeholders, providers, and participants.
Job Summary:
TheBusiness Relationship Managerplays a pivotal role in developing and maintaining strong relationships with NDIS participants, support coordinators, local area coordinators (LACs), plan managers, and other community partners.
This role ensures our services are aligned with participants' goals and compliant with NDIS standards, while also driving business growth and improving service delivery.
Key Responsibilities:
Drive Growth – Track/Optimize Performance – Stay Ahead – Strengthen Networks
Build and maintain strong, trust-based relationships with NDIS participants, families, support coordinators, and partner organisations.
Act as the key point of contact for external stakeholders, addressing queries, concerns, and service feedback.
Identify partnership and referral opportunities to support participant engagement and business growth.
Represent the organisation at community forums, expos, and NDIS-related events.
Track engagement metrics and contribute to strategic planning and service improvement.
Stay current with NDIS guidelines, policy updates, and sector best practices.
About You:
Passion – Relationship Building Skills - Proven Growth Experience – NDIS Knowledge - Proactive
Strong understanding of the NDIS, its principles, and the needs of people with disability.
Proven experience in stakeholder engagement, business development, or account management.
Empathetic, culturally sensitive, and person-centred in approach.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Current driver's licence and ability to travel locally as needed.
NDIS Worker Screening Check, Working with Children Check, and relevant qualifications (e.g. in Disability, Community Services, or Business)desirable.
What We Offer:
Competitive salary $90k+ per year depending on experience exclusive of bonuses and super
Flexible and hybrid working arrangements
Ongoing professional development and training
Inclusive, values-driven team culture
Opportunity to make a meaningful impact in people's lives
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Business Relationship Manager?
Do you have a current Australian driver's licence?
Do you have experience in a role which requires relationship management experience?
Do you have a current Working With Children (WWC) Check?
Are you available to travel for this role when required?
How many years' experience do you have in a client services / account management role?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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