Contact Centre Manager

2 weeks ago

Sydney, New South Wales, Australia Singtel Group Full time

Select how often (in days) to receive an alert:
We are a business fuelled by optimism, unwavering customer focus, and a team of outstanding individuals.
And that's where we come in.... "the outstanding individuals" part
We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
A unique opportunity has opened for an experienced leader to take the reins of the Financial Portfolio and lead a high-impact team focused on growth, service excellence, and operational performance.
This position offers the chance to influence strategy, develop talent, and build a top-tier customer engagement function across multiple locations. You'll be leading from the front, setting the tone for success while driving results through people, data, and service excellence.
What You'll Be Doing:
Leading the Optus Brand across network with partnering vendors
Building and developing a high-performing customer engagement and call centre supporting services
Driving revenue through structured sales planning, coaching, and KPI delivery
Championing a customer-first mindset and embedding continuous improvement practices
Leveraging data and analytics to monitor performance and identify opportunities
Collaborating with cross-functional stakeholders to align with broader goals
What You'll Bring:
Strong leadership experience across sales, service, or operational environments
Proven success in managing distributed teams and scaling performance
Analytical mindset with a deep understanding of metrics, CRM systems, and reporting
Passion for coaching, development, and fostering a culture of accountability
Excellent interpersonal and communication skills, with the ability to influence at all level
Why Consider This Role
Strategic influence across a visible growing area of managing Contact Centres
Autonomy to shape team culture and drive real outcomes
Leadership team that values innovation, ownership, and people development
This is a senior leadership opportunity for someone ready to make a meaningful impact. If you're passionate about leading teams, getting results, and delivering exceptional service outcomes, we'd love to hear from you.
O ptus is a place where we let you do you. We offer a range of benefits including:
3 days in the office, 2 days remote – with flexible hours to suit
Inclusive carer-neutral paid Parental Leave of up to 16 weeks
Competitive leave including 2 'Connected Leave' Days
All Optus colleagues can access resources, webinars, and support through the 'Parents at Work portal'
Own your own growth by accessing an extensive online and facilitator-led learning catalogue
Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn
#J-18808-Ljbffr

  • Contact Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia Nab - National Australia Bank Full time

    **Work type**: Permanent Full time, Permanent Part time**Location**: Aust - NSW Metro- **Enhance your experience in leading, coaching and developing a team**:- **Role model excellency, passion and drive on a day to day basis**:- **Ensure you are putting the customer and our people at the heart of everything you do**Our vision is to be Australia's leading...

  • Senior Contact Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $120,859 - $130,878

    Senior Contact Centre ManagerAbout the Role:We are seeking an experienced and passionate contact centre leader to support our people and culture team, providing HR support to over 12,000 staff across a department.In this role, you will design and implement new contact channel streams, ensuring delivery of key people milestones. You will be responsible for...

  • Contact Centre Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

    Contact Centre Specialist Job DescriptionAs a key member of our team, you will play a vital role in delivering exceptional service to large enterprise customers across various technologies. This includes CISCO UCCE, NICE MPower, and Verint WFO.The primary objective is to facilitate the delivery of managed services and utilise technical skills as an engineer...

  • Contact Centre Engineer

    1 week ago

    Sydney, New South Wales, Australia beBeeEngineering Full time $104,000 - $130,878

    Job OpportunityExpand your career as a Contact Centre Specialist in Engineering. Develop and facilitate the delivery of managed services for large Enterprise Customers, utilising technical skills in contact centre technologies.Work with internal stakeholders to provide technical support, assist with incident management, and ensure customer systems run...

  • Contact Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia Greenpeace Australia Pacific Full time

    Contact Centre Manager- facebook- Twitter-GREENPEACEGet ready to join the fight for a greener, more peaceful world with Greenpeace Australia Pacific (GPAP) As an independent campaigning organisation, we creatively and peacefully shine a light on the urgent environmental challenges facing our planet. We don't shy away from the tough issues, exposing global...

  • Contact Centre Director

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $120,000 - $140,000

    Job OverviewWe are seeking a seasoned contact centre leader to helm our inbound customer service operations in Parramatta. This is a pivotal role that requires exceptional leadership, strategic vision and operational expertise.Main ResponsibilitiesLead, coach and develop a high-performing team of 70-150 staffDevelop and implement workforce planning...

  • Contact Centre Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Singtel Group Full time

    Select how often (in days) to receive an alert:Contact Centre Specialist (Engineering Focus)* We will only be considering Australian Citizens and Permanent Residents for this role*Contact Centre Specialist (Engineering Focus)At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and...

  • Contact Centre Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Singtel Group Full time

    Select how often (in days) to receive an alert:Contact Centre Specialist (Engineering Focus)* We will only be considering Australian Citizens and Permanent Residents for this role*Contact Centre Specialist (Engineering Focus)At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and...

  • Contact Centre Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Buscojobs Part time

    Contact Centre Consultant - BlacktownLocation: Blacktown | State-Of-The-Art Contact CentreCommitment to ongoing training & developmentFree onsite parking | Monday to Friday, 9am to 3pmAbout UsPRP Diagnostic Imaging offers a comprehensive range of imaging services through a network of 34 practices across Sydney, Illawarra, Central Coast, Hunter, and Central...

  • Contact Centre Agent

    2 weeks ago

    Sydney, New South Wales, Australia I-Med Full time

    I-MED Radiology is Australia's largest medical imaging network with more than 240 clinics located throughout Australia and with just over 4500 employees. We offer a range of imaging procedures including MRI, CT, x-ray, ultrasound and nuclear medicine.Our Vision at I-MED Radiology is to be the most respected and trusted medical imaging specialists in the...