Assistant Manager

**YHA Australia** offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

We are proudly part of the global organisation Hostelling International - a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.

**Our Values**:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
- **Work together** - _We open doors for each other as well as our guests_
- **Give our best** - _We bring our best selves every day we come to work_
- **Put our guest first** - _We know great hosts make great holidays_
- **Think differently** - _We see problems as opportunities_
- **Have fun** - _We celebrate and enjoy being together_

**YHA **is seeking a **Assistant Manager** to join the Brisbane City YHA. This role will oversee the daily operations of the property and supervision of team members and be the first line of support. Essentially, you will be working as part of a collective to run and operate YHA, with the opportunity to learn and grow within a team of experienced & fun staff.

Our workforce is driven by voices of people from all walks of life. **We strive to create a place where everyone can express their authentic selves, make decisions, seize opportunities and be innovative to resolve conflicts.**

**Day-to-Day Can Look Like**
- Overseeing day-to-day operations of the property,
- Supporting front office operations by handling guest queries and feedback, selling YHA products, and working to ensure the team is providing excellent customer service at all times,
- Assisting the Manager in the recruitment, supervision, and training of team members,
- Working closely with the team and management of YHA's **Brisbane City** property to ensure cooperation between the hostels, and
- Assuming responsibility for the property in the Manager's absence.

**We're looking for someone who is**:

- A people person with fantastic communication skills and can work with people from different cultural backgrounds,
- Computer literate with fantastic attention to detail (previous experience with reservation systems is a bonus),
- Able to work well under pressure and problem-solve with a cool head,
- Passionate about providing excellent customer service,
- Happy to step into any role when necessary and perform a wide range of duties, and
- Flexible availability 24/7 roster including nights, weekends and public holidays
- A positive, proactive person with creativity, great ideas, and a sense of fun

**What's in it for you?**
- Permanent full-time with competitive salary
- 4 weeks of paid annual leave
- A supportive and fun team environment
- Access to additional benefits and discounts as part of YHA's national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs

**Our Culture**:
At **YHA, **you can expect to be treated with dignity and respect.We're committed to creating a diverse and inclusive workplace environment.
- Gender Balance - empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians - provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility - improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working - supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride - enabling our LGBTQIA+ community to be their authentic selves and grow at YHA
- **To be eligible to work at YHA Australia you will be required to be fully vaccinated against COVID-19.**_
- **A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply.**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Referral program
- Travel reimbursement

Schedule:

- Evening shift
- Flexible hours
- Monday to Friday
- Night shift
- On call
- Public holidays
- Rotating roster
- Shift work
- Weekend availability
- Weekends only

Supplemental pay types