Assistant Manager
3 weeks ago
Location: MERCURE IT, Upper Mount Gravatt, Queensland, Australia
Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the hotel's operation with a high level of customer service provided at all times.
Responsibilities- Assist and oversee the day-to-day operations of the Front Office team and work closely with housekeeping, maintenance and Food & Beverage teams.
- Supervise and monitor team members with a leadership approach that motivates the entire team.
- Take initiative to ensure all interactions with guests are positive and productive.
- Ensure the smooth and efficient running of the hotel's operation in the absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests to reach a win–win situation.
- Ensure management presence at Front Desk and in the lobby during key times of the day.
- Process and assist with check-in and check-out of guests when needed.
- Respond to and coordinate emergency situations.
- Assist with the preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
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