Assistant Manager
2 weeks ago
James Street
Based in-store on a full-time (Sunday - Thursday) roster, the Assistant Manager supports our Boutique Manager and boutique location in leading sales and assisting with boutique operations and business performance.
**We offer**:
- An inclusive and kind working environment
- A competitive bonus structure
- A generous staff discount
- Career progression in a fast-growing business
**About you**:
- A minimum of two years of experience in a retail management role
- Fine jewellery experience is desired, but not essential
- Highly detail-oriented and an excellent communicator
**As our Assistant Manager, we will empower you to**:
Work alongside the Boutique Manager to lead the team in achieving or exceeding boutique targets, championing a culture of first-class customer service
Achieve or exceed personal sales targets to set the benchmark for team performance
Lead a high-performance culture by coaching and delivering direct feedback to your team
Contribute to a culture of team development
Assist with the onboarding of new team members and training of the retail team as directed
Be the highest point of escalation for customer resolutions when the Boutique Manager is not present
Proactively contribute feedback and insights on product and customer service
Assist te Boutique Manager in implementing and maintaining standards of customer care
Proactively lead improvement and optimisation recommendations around the in-store experience
Oversee the cleanliness and house-keeping of your base location
**To apply**:
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