Customer Care Consultant

6 days ago

Perth, Western Australia Arra Group Full time

**ABOUT ARRA**

Arra Group is a local WA company that engages with leading oil and gas/mining companies to provide our employees with opportunities that support a great lifestyle. We work in the space of Oil& Gas, Mining, Rail, Civil Construction, Health and Defence.

**ABOUT THE ROLE**

We are looking for enthusiastic **Customer Care Consultants **to join our customer service team based in **Canning Vale WA, **to provide an exceptional level of service to our growing customer base.

In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.

**Key Responsibilities**:

- You will be empowered to investigate issues and escalations and be relentless in your pursuit to reach an outcome quickly
- There is a degree of administration related tasks and these should be actioned effectively and according to business processes

**Requirements**:

- Ability to work Monday to Friday, between the hours of 7:00am to 5:30pm
- Clear written and verbal communication skills are essential
- Previous experience providing an exceptional level of customer service
- Proven ability to work in a fast-paced customer service environment and able to manage conflicting priorities
- High attention to detail coupled with demonstrated problem solving and investigation skills

Pay: $26.00 - $32.00 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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