Customer Care Consultant

1 week ago

Perth, Western Australia Ipa Personnel Services Full time

Due to exciting growth in the business, we are looking for multiple enthusiastic
**Customer Care Consultants** to join our customer service team based in Canning Vale WA to provide an exceptional level of service to our growing customer base.

**Your key responsibilities include, but not limited to**:

- Inform customers of new product range and services where applicable
- Understanding customer's sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

**To be successful, you will have**:

- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Forward thinker who can think outside the box
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs
- Industry knowledge or experience in a high-volume call centre environment preferred but not essential

**CULTURE & BENEFITS**

A career will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Team events, celebrations and development opportunities
- Team member discounts
- Discounted offers from over 300 corporate partners

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