Customer Care Consultant

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Make a difference as a Customer Care Consultant with the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through a stronger, more resilient business and a portfolio of iconic insurance brands.

As a Customer Care Consultant, you'll be the first point of contact for our customers and business partners, providing exceptional service and support across CGU products, policies, and services. You'll handle enquiries with care and efficiency, ensuring every interaction meets our high standards for quality and customer satisfaction.

Your day-to-day will include managing policy-related transactions, identifying customer needs, and building strong relationships with our business partners. You'll also support sales and retention opportunities, contributing to a high-performing team that values collaboration and continuous improvement. IAG is committed to your growth with a supportive environment and clear career progression and leadership development pathways.

Your IAG journey commences on 3 November 2025 with a comprehensive 14-week training in one of our IAG offices, including three days on site and two days from home. Successful candidates will work from our call centres located in Boorloo (Perth), Dharug country (Parramatta, Sydney) or Meanjin (Brisbane).

Your standard working hours are Monday to Friday, including some public holidays, on a rotational roster between 8:00 am and 8:00 pm. Rosters are provided four weeks in advance to support planning.

You're passionate about delivering outstanding customer service and thrive in a fast-paced environment. You're confident navigating multiple systems and have a knack for problem-solving and communication. You'll bring:

• Strong verbal and written communication skills
• Attention to detail and time management
• Ability to multitask and manage call volumes
• A customer-first mindset with a sales and customer retention focus
• Tech-savvy and proficient with multiple systems and platforms
• Ability to work effectively in a structured environment by adhering to protocols and procedures to deliver compliant, consistent, and efficient customer service
• Previous experience in customer service (insurance experience is a plus)
• A drive to build a long-term career and take on new challenges
• Career ambition and motivation to grow within a dynamic organisation

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• Work from home and other flexibility options with myFlex
• Dedicated career growth programs, including the IAG Academy
• Discounts on everyday and special occasion items
• Industry-leading 20 weeks paid parental leave, available from day one, for both primary and secondary carers
• Other terms may apply

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. CGU Insurance works with a wide network of trusted partners to deliver tailored insurance solutions across Australia, backed by expert advice and local support.

We collaborate with brokers, agents, and other intermediaries nationwide to ensure our products are accessible and aligned with customer needs.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Insurance

Location notes and related job listings are provided for context and should not be considered part of the role description.