Scheduling Officer

2 days ago

Gold Coast, Queensland, Australia Home Instead Full time

**We are a leading global brand**

Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients' needs and are committed to addressing the individual and national challenges of Australia's ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.

In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it's personal.

**About the role**:
Our Coordination Team is looking for a new team member to join as a Scheduling Coordinator. This is a role where no two days are the same and sometimes, priorities will change multiple times a day. This role will suit someone who is super-organised, deadline-driven, change-adaptive, and most importantly, someone who is the ultimate team player.

As a Scheduling Coordinator, you are essential to the dynamic, consultative, strong culture that exists at Home Instead. With a focus on building strong relationships, this role will perform a verity of duties in the coordinator and scheduling of services for our clients. Our Coordination Team are passionate about the delivery of services to our clients across our footprint which incorporates the Gold Coast and Northern Rivers regions.

The successful applicant role be required to work on a monthly rotating roster between 7:30am and 5pm. The ability to work some public holidays is also required.

**Why Join Us?**
- We offer a comprehensive orientation and onboarding programme, with ongoing professional and personal development.
- Birthday Day Off
- Annual Appreciate Day.
- We believe an inclusive Team approach, embracing our people & culture is a key ingredient to the future success of Home Instead.
- We are in a great location, in the heart of the Gold Coast.

**About You**:

- Confident, Consultative and Collaborative by nature. You are dynamic and enthusiastic.
- Be relationship driven, a strong communicator and show resilience to ensure a positive experience for clients and CAREGivers.
- Have a big heart, a lot of patience and a desire to improve the lives of seniors and their families.
- Be able to learn technologies quickly and have an interest in data interpretation.
- Previous experience in a scheduling role would be an advantage.
- Comfortable with a varied workload across several responsibilities while working towards KPIs/goals.

**Responsibilities in this role will include**:

- Field all incoming phone calls including potential client and CAREGiver enquiries and client and/or family enquiries and requests.
- Coordination of client services and CAREGiver schedules utilising Home Instead matching principles and skills-based scheduling RMS.
- Administrative activities, ensuring a continuous focus on quality and improvement across all aspects of the role requirements.
- Provide ongoing support and guidance to CAREGivers utilising various communication tools and strategies.
- Enter and maintain accurate and updated information in the Relationship Management System (RMS).
- Provide a high standard of customer service across all interactions, verbal and written.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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