Client Scheduling Officer

**Churches of Christ, Home Care, Gold Coast**

**Permanent, Full-time Opportunity**

**Imagine working for us**

Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career.

We also offer:

- Salary-packaging benefits that can increase your take-home pay;
- Five weeks of annual leave and the ability to purchase more;
- Grants (for eligible employees) to assist in formal study;
- Access to online learning platforms to further develop your skills;
- Discounts through our large network of retail partners.

Established in 1930, We are one of Australia's largest and most diverse not-for-profit organisations.

Active in the areas of children, youth and family services; community housing; retirement living; home care; and residential aged care services, we provide care and compassion to vulnerable people at different stages of their life journey. With over 200 Services in more than 100 communities, we positively impact around 45,000 lives a year.

**About the role**

Are you looking for a career change? Do you have experience in scheduling and balancing a roster in a previous role? Or are you willing to take on the challenge? In this rewarding Monday to Friday role, you will be providing high level scheduling and be first point of contact for clients and staff, as well as business support to the team. No two days will be the same and this role will see you managing staffing schedules to ensure the needs of our clients are met.

Depending on the needs of the business, this role as the flexibility to work some days from home.

These tasks include but are not limited to:

- Responding to notification of unplanned leave and supporting rescheduling of services in consultation with Care and Service Managers;
- First point of contact for clients and staff acting as a conduit to care partners
- Client scheduling, consistent with client needs and requests
- Staff scheduling within enterprise agreement and staff contractual conditions;
- Building relationships and supporting consistency of process across home care sites.

Remuneration for this role is $29.71 - 32.06 per hour commensurate with experience.

**About you**

Your experience in rostering or scheduling or willingness to learn, will enable you to balance many moving parts to ensure services are provided to our clients.

You have highly developed skills in administration, time management and attention to detail. As you will be working with customers and staff, highly developed interpersonal skills, and open, proactive communication are essential. You are able to multi-task, demonstrate initiative, exercise honesty and discretion and are able to work well under pressure.

Your experience and qualifications for the role should also include:

- Experience in scheduling or rostering; highly regarded but not essential
- An understanding of Home Care Funding (or appreciation of similar models and capacity to learn) and Enterprise Agreements is highly desirable but not essential;
- A minimum Certificate IV in Business Administration or equivalent, or relevant experience;
- Solid experience in computer systems and the Microsoft Office suite in particular Excel and Outlook;
- Experience of rostering systems (Procura) will be highly regarded;
- National Police Check, or the ability to acquire.

Importantly, you will be someone who closely aligns with our organisational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety.
- Under Churches of Christ policy and/or the applicable public health directions, team members are required to be vaccinated for Covid-19. As part of the recruitment processes we ask that you provide evidence that your vaccination meets the requirements of Churches of Christ policy or the applicable public health direction._

**To apply**

**Applications will be assessed as received