Assistant Manager, Guest Experience

Overviewlululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
We set the bar in technical fabrics and functional design to create transformational products and experiences that support people in moving, growing, connecting, and being well.
We are committed to building an equitable, inclusive and growth-focused environment for our people.Beyond The Paycheck (Benefits & Perks): At lululemon, we care for and invest in the whole person – body, mind, spirit.
Our total rewards program is designed to support you in achieving your goals and focusing on the things you love.
In addition to competitive base pay and a team-based bonus program, we offer paid time off, generous employee discounts, fitness/yoga classes, a parenthood top up program, and personal and professional development programs.
Availability of these benefits and perks may vary by location and employment type and may have eligibility requirements.
The Company reserves the right to alter benefits and perks at any time without advance notice.Job SummaryThe Assistant Manager, Guest Experience is a key member of the store leadership team.
Reporting to the Store Manager, this role leads from the floor, builds, manages, and develops team members, and creates an environment and team culture where people feel a sense of belonging and have opportunities to grow.
The team delivers an outstanding guest experience in line with company values and directives.ResponsibilitiesCreate and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.Lead from the floor to assess and fulfill the needs of the business, team, and guests.Engage with team members to help them understand how their work supports store success and lululemon as a whole.Implement the Store Manager's People vision and cascade it to the team using independent judgment.Manage the store's hiring process, including recruitment, selection, and onboarding, to build a strong and diverse team to drive results.Provide training and coaching, identify development areas, and source training solutions using existing programs and initiatives.Lead performance management activities: direct feedback, regular check-ins, recognition, performance documentation, and addressing performance concerns, including offboarding when necessary.Lead an exceptional guest experience on the floor, assess guest connection and product education, and collaborate to maintain day-to-day store operations.Address guest feedback and issues, including escalations and urgent requests, to "make it right" for guests.Monitor and compare performance against goals to assess and close gaps in guest experience.Manage sell-through by monitoring product levels, ensuring inventory accuracy, managing shrinkage, and coordinating product deliveries per visual merchandising strategy.Actively monitor product levels and manage inventory receiving and processing to sustain operational excellence.QualificationsJob RequirementsEligible to work legally in the country where the store is locatedAbility to travel to assigned store with reliable transportationSchedule/AvailabilityFull-time position, 38 hours per weekRoster-based schedule; shifts can vary based on store needsShifts typically include mornings, afternoons, evenings, weekends, and holidaysDuring peak periods or special events, some team members may be scheduled for early mornings or late nights/overnightsExperience1 year of people management experience1 year of leadership experience, including operations, administration, and project managementJob Assets (nice to have; not required)Education: High school diploma, GED, or higherExperience: 1 year retail or sales management; 1 year recruiting, hiring, or training employeesWhat We Look ForInclusion & Diversity: Creates/supports an inclusive environment that values differencesIntegrity: Demonstrates honesty and ethical behaviorLeadership: Ability and desire to lead, inspire, and develop othersGuest Experience: Delivers an inclusive, high-caliber experience and connection for every guestTeam Building: Builds teams that maximize contributions and value diverse perspectivesDecision Making/Problem Solving: Identifies opportunities, evaluates options, and makes timely decisionsStrategic Thinking: Considers long-term implications and aligns decisions with company strategyChange Management: Guides others through change and uncertaintyInteractive Communication: Communicates information effectively with othersWork ContextWork involves moving through a store with bright lights and music; may involve sedentary tasks at timesTeam-based and can involve computer or other devicesMay involve moving boxes up to 30 lbs (13.6 kg)Applicants progressing to interview will be contacted by a Manager or People & Culture team.
Reasonable accommodation requests are welcome to discuss with the Manager or People and Culture team during interview arrangements.
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