Guest Experience Ambassador

6 hours ago

Adelaide, South Australia beBeeAmbassador Full time $60,000 - $85,000
Job Overview

We are dedicated to delivering exceptional service and creating unforgettable experiences for our guests.

Key Responsibilities:

  • Recognize and prioritize loyal customers, providing personalized attention and tailored services.
  • Effectively manage guest bookings, offer upgrades, and promote hotel amenities.
  • Efficiently process cash and credit transactions.
  • Swiftly handle check-ins and check-outs, ensuring accurate ID verification and room key distribution.
  • Anticipate and meet guest needs, record preferences, and resolve inquiries promptly.
  • Serve as a reliable point of contact, assisting with various requests and providing expert recommendations.
  • Maintain a professional appearance and embody the brand's values.
  • Stay informed about daily events and activities.
  • Assist colleagues with tasks as needed.

Required Skills and Qualifications

  • Excellent communication skills.
  • Strong problem-solving abilities to turn challenges into opportunities.
  • Fluency in English (additional language skills an asset).
  • Previous experience in a front desk or guest service role.
  • Flexibility to work varied shifts, including nights, weekends, and holidays.
  • Compliance with minimum age requirements.
  • Ability to lift, push, or pull objects up to 23kgs.
  • Basic literacy and computer skills.

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