Guest Experience Manager

About Us

Wilderluxeredefines unpretentious luxury by offering elevated nature glamping and experiences creating a perfect fusion of adventure, culture and comfort. From stargazing tents to glamping escapes, with a focus on bare-foot luxe, health and wellbeing with nature-based attractions, Indigenous and food & beverage experience.

Discover a majestic country escape bordered by The Great Dividing Range, overlooking breathtaking Lake Keepit; the first of the Wilderluxe locations.

At Reflections Holiday Parks, our purpose is to share nature's playground with our guests in a way that gives back to our communities and nurtures the environment. We

proudly care for 40 unique destinations, all located on iconic NSW Crown Land.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways - Social, Culture, Environment, and Economic. 

The Role

Based on beautiful Kamilaroi Country | Lake Keepit

As the Guest Experience Managerat Wilderluxe Lake Keepit, you'll be the heart of every guest's stay. This role extends beyond hospitality; you'll be an ambassador for sustainable & luxury camping, while fostering deep guest connection with Country.

In this role, you'll lead the delivery of exceptional guest experiences by creating a customer-focused culture, driving operational excellence, and championing the Wilderluxe brand though blending strategic leadership with hands-on service delivery. Through innovation, continuous improvement, and a commitment to premium service standards, you will ensure every guest interaction enhances brand reputation, supports financial goals, and strengthens customer loyalty.

About You

The successful candidate will be able to:

• Establish strong guest relationships;
• Develop strong partnerships to achieve results aligned with company goals;
• Demonstrate a strong business acumen;
• Demonstrate previous experience within a reservations system (preferably RMS) and a proven skill set in booking chart optimisation;
• Demonstrate a strong attention to detail in all aspects of the property;
• Demonstrate outstanding personal presentation;
• Understand the importance of hospitality in the world of luxury camping;
• Comfortably guide guests through concierge style experiences and conversations; and
• Influence and inspire others to deliver on company goals.

Essential requirements of this role:

• Excellent customer service & communication skills;
• Experience in Hospitality & Tourism;
• Current AUS Drivers Licence;
• First Aid Certificate;
• NSW Responsible Service of Alcohol (or willingness to obtain); and
• Safe Food Handling Certificate.

This role may be adjusted to accommodatethe needs for a couple application.

The Perks

Upon completion of relevant onboarding and training, you will have access to:

• Included on-site Accommodation;
• Two free nights' accommodation;
• A generous discount on personal travel to our parks;
• A friends and family discount;
• Parental leave gap payment;
• Salary sacrifice and novated lease options;
• Excellent wellbeing initiatives including Employee Assistance Program, annual flu vaccinations and Personal Plus Leave (which includes Birthday Leave);
• Activities and events that foster a sense of connection and belonging such as annual off-site conference and weekly One Team meetings; and
• A comprehensive education and development program.

What Next?

Keen to further explore the opportunity to become a Reflections Holiday Parks team member? We would love to get to know you

Select 'Apply Now' to share your resume and a one-page cover letter describing how you meet our needs and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.