Guest Experience Manager

7 days ago

Adelaide, South Australia beBeeExcellence Full time $69,000 - $86,000
Job Title: Guest Experience Manager

The Guest Experience Manager role is an essential part of the store leadership team, ensuring guests receive a quality experience in our stores every day.

This individual will be responsible for fostering a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Key Responsibilities:

  • Create and develop teams that maximize accomplishments; encourage unique contributions and different perspectives.
  • Lead from and move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
  • Engage directly with team members by helping them understand how their work supports the success of the store and of the organization overall.
  • Implement the people vision for the store and cascade it to team members using independent judgment.
  • Manage the hiring process, including recruitment, selection, and onboarding, to build a strong and diverse team to drive key results and performance.
  • Provide training and coaching to team members, closing any gaps by identifying development areas and sourcing training solutions, including leveraging existing programs and initiatives.
  • Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns, including offboarding when necessary.
  • Assess and improve the level of guest connection and technical product education, collaborating with team members to maintain day-to-day store operations.

Requirements:

  • Must be legally authorized to work in the country where the store is located.
  • Must have the ability to travel to assigned store with reliable transportation methods.
  • Full-time position, 38 hours per week.
  • Must have 1 year people management experience and 1 year leadership experience, including experience managing business operations and administration and managing projects or processes.

We Look For:

  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity: Behaves in an honest, fair, and ethical manner.
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
  • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members.
  • Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives.
  • Decision Making/Problem Solving: Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions.

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