Service Designer

1 week ago

Perth, Western Australia Talent Full time

Talent Perth, Western Australia, Australia
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Service Designer
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Talent Perth, Western Australia, Australia
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Service Designer
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Experienced Service Designer Required For a 12-month Contract.
An exciting opportunity exists to join a dynamic, multidisciplinary team working on high-priority digital transformation initiatives within a large public sector program. This long-term contract offers the chance to lead meaningful service design work that directly impacts user outcomes.
About You
You're a service designer who brings creativity, strategic thinking, and a user-first mindset. You excel at turning research into action and working collaboratively across teams to deliver meaningful change. You enjoy tackling complex problems and shaping services that make a real impact.
Essential Skills And Experience Required
Demonstrated expertise in service and process design
Strong understanding of customer experience (CX) across digital platforms (apps, websites, CRM)
Proficient in design thinking, research, and the Double Diamond framework
Skilled in managing stakeholders in complex environments
Experience documenting current and future state user journeys
Familiarity with multi-platform service integration and digital marketing environments
Desirable Experience
Understanding of public sector service delivery
Knowledge of digital marketing platform capabilities (e.g., CRM, websites)
Experience designing for diverse user groups or vulnerable populations
About The Role
Lead end-to-end service design within a large-scale public sector initiative
Collaborate with policy, tech, and delivery teams to shape user-centred services
Apply evidence-based research and co-design methodologies
Translate user insights into actionable service improvements
Remote-friendly role with flexible working arrangements
If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to by clicking the "APPLY NOW" button. For a list of all vacant positions, please see our website .
For further inquiries, please call Irene Yam on or .
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Design, Art/Creative, and Information Technology
Industries
Staffing and Recruiting
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