Service Design Specialist

6 days ago

Perth, Western Australia beBeeDesigner Full time $90,000 - $120,000
Experienced Service Designer Sought for High-Priority Digital Transformation Initiatives

A dynamic, multidisciplinary team is seeking an experienced Service Designer to lead meaningful service design work on high-priority digital transformation initiatives within a large public sector program.

About the Opportunity
  • Lead end-to-end service design within a large-scale public sector initiative
  • Collaborate with policy, tech, and delivery teams to shape user-centred services
  • Apply evidence-based research and co-design methodologies
  • Translate user insights into actionable service improvements
Key Responsibilities
  • Design and deliver end-to-end service design solutions that meet the needs of users and stakeholders
  • Collaborate with cross-functional teams to shape user-centred services and improve customer experience
  • Develop and apply evidence-based research and co-design methodologies to inform design decisions
  • Communicate complex design concepts and ideas to stakeholders and team members
Requirements and Qualifications
  • Proven expertise in service and process design
  • Strong understanding of customer experience (CX) across digital platforms (apps, websites, CRM)
  • Proficient in design thinking, research, and the Double Diamond framework
  • Experience managing stakeholders in complex environments
  • Ability to document current and future state user journeys
What We Offer

Opportunity to work on high-priority digital transformation initiatives within a large public sector program

Chance to collaborate with a dynamic, multidisciplinary team

Professional development opportunities to enhance your skills and expertise

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