Head Of Employee Experience
7 days ago
Create experiences that foster belonging, pride, and high performance across one of Australia's most iconic brands.- Shape our Employee Experience to truly reflect what it means to be part of the Spirit of Australia.- Permanent full-time position located at our Mascot head office
Today, we're busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We've always been pioneers, and we're proud to see that spirit in our people today.
At Qantas, we know that exceptional employee experiences power exceptional customer outcomes. As we continue to evolve our business, we're looking for an experienced and forward-thinking Head of Employee Experience to lead the design and delivery of initiatives that enhance engagement, culture, onboarding and recognition and ensure that the commitment we make through our Employee Value Proposition is delivered in the experience our people have every day.
Reporting to the Executive Manager, Group Organisational Development and Inclusion, you'll play a pivotal role in aligning employee experience with Qantas' group purpose, values, and behaviours to foster a high-performance, inclusive, and values-led culture that directly impacts customer satisfaction and business success.
This is your opportunity to create moments that matter for 29,000+ employees — help us write the next chapter of what it means to be proud to belong to the Spirit of Australia.
What you'll be doing
As the Head of Employee Experience, you will:
- Lead our Group-wide employee listening and insights strategy that drives strategic workforce decisions through real-time feedback, analytics, and storytelling.- Champion culture, purpose, and values across the Qantas Group, ensuring they are aligned across leadership behaviours and decision-making frameworks.- Oversee the full employee lifecycle experience—including onboarding, engagement, recognition, and EVP.- Lead and evolve Qantas' internal and external EVP strategy, partnering closely with employer brand, talent, and communications teams.
About you
You're an experienced employee experience or culture leader with:
- A proven track record in leading complex people initiatives in large organisations.- Deep expertise in engagement, culture, EVP, and employee insights strategies.- Experience influencing at the executive level and using workforce data to drive business outcomes.- The ability to design inclusive, human-centred strategies that scale across diverse employee groups.- Strong commercial and strategic acumen, combined with a passion for people and purpose.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.- We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.- We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Applications close: Friday 18 July 2025.
About us
Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.
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