Activation Outbound Agent

1 week ago

Sydney, New South Wales, Australia Agl Energy Full time

Join the change. Together, we'll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.

Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the Role

We are currently seeking a dedicated Activation Outbound Agent to join our team at AGL. The primary responsibility of this role is to proactively reach out to customers via outbound calls to confirm their order details, assist with online set up and address any queries or concerns to ensure a positive customer experience and smooth onboarding of AGL's telecommunications products and services.

What you'll be doing- Work with Service delivery team to clarify order details.- Provide ongoing feedback to the Activation Team Leader- Manage complex orders.- Make outbound calls to customers with stalled telco orders.- Provide a high CX from order to activation.

About you:
- Strong communication skills - Written and Verbal.- Strong attention to detail.- Ability to work autonomously both within a team environment and individually.- Highly organized with forward planning at the forefront.- Knowledge of the customer experience Lifecyle.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:

- AGL is a_ Circle Back Initiative employer - we commit to respond to every applicant_._

Job Family Group:
Administration - Support - Service

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