Service Delivery Specialist

2 weeks ago

Sydney, New South Wales, Australia Modica Group Full time

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Direct message the job poster from Modica Group
If a great team environment, variety in your role, and learning opportunities are on your wish list - you'll definitely want to look into this role
Market leader with a global focus and solid vision for the future
A flexible work environment with a culture to be proud of
Purpose-driven work enabling you to unleash your potential
About us
At Modica Group we take pride in leading the industry with our Intelligent Messaging Solutions. Our world class, cloud based, enterprise messaging platform enables our clients to engage, market and transact globally. Modica's intelligent messaging platform is used by some of the world's biggest enterprises and brands to deliver high volume, mission critical messaging services.
About the role
We have an opportunity for a Service Delivery Specialist to join our team. This role
would ideally suit someone that has experience working with large Enterprise and/or Government customers previously and who has outstanding client relationship and customer service skills. You will be process driven, willing to shoulder your share of the admin tasks, have a strong eye for detail, and excellent communication skills. You will assist the mobile operators and client teams in solution design, product demonstrations, pricing, implementation and training.
To many of our customers, you will be the face of Modica, managing the day to day client
relationship and ensuring seamless delivery of services. We are looking for a team player
who is excited about working in a vibrant, fast paced and rapidly growing business and
Day-to-day you would be:
The primary contact to our clients for services they may require
Continue to build customer relationships to encourage growth in the messaging space
The global compliance specialists for all aspects of messaging
Helping evolve internal processes so that the customer ecosystem developed by Modica is prepared for growth
Invoicing customers for the services and products they use
Delivering solutions to customer problems
Leading projects or pieces of work that may impact customers
Providing specialist support for enterprise customers
Keep up to date with all new product releases and changes
Owning all parts of the SDM lifecycle including service activation and provisioning, product feedback, and project facilitation including documentation and compliance
Skills and experience we are looking for:
Proven experience in service delivery or experience in mobile operations
Experience in a telco environment or knowledge of mobile services would be an advantage.
Ability to understand complex and technical topics and translate these to non-technical customers
Ability to multi-task and work to tight deadlines
Ability to work autonomously and an eye for detail
Articulate with a strong proactive communication style
A team player who has a great sense of self awareness
A proactive problem solver with a passion for getting things done
Confidence leading and managing large projects and transitions, within set budgets and timelines
Strong

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