Service Delivery Specialist

12 hours ago

Sydney, New South Wales, Australia beBeeCustomerCentric Full time $80,000 - $120,000

Job Title: Service Delivery Specialist

We are seeking a highly skilled and experienced Service Delivery Specialist to join our team. This is an excellent opportunity for someone who is passionate about delivering exceptional service and building strong relationships with clients.

About the Role:

The successful candidate will be responsible for ensuring the successful delivery of contracted service tasks as outlined in our support agreements for Dynamics 365 customers.

Key Responsibilities:

  • Oversee delivery of contracted service tasks for assigned customers
  • Manage support tickets: prioritization, resolution tracking, SLA compliance, and budget adherence
  • Drive customer satisfaction, retention, and engagement
  • Identify opportunities for service expansion and process improvement
  • Act as the voice of the customer within our organization to align services with client goals

What You'll Bring:

  • 3+ years experience in Managed Service environments, preferably with Microsoft Dynamics 365
  • Strong interpersonal and communication skills
  • Excellent time management and organizational abilities
  • A customer-centric mindset with the ability to handle complex discussions diplomatically
  • Self-motivation and the ability to perform under pressure

Benefits:

HSO is a leading Microsoft Partner specializing in Dynamics 365. We offer excellent remuneration and employee benefits. You will have access to HSO Academy, our online and in-person learning tool, which you can leverage to ensure you shape your career path.

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