Membership Adviser

3 days ago

Perth, Western Australia Royal Automobile Club Of Wa Full time

Join Our Team as a Membership Advisor
- Full time, part time and causal opportunities
- $27.94 per hour or $54,487 full time annual salary
- December start

Our Sales and Service contact centre support over 1 million RAC members providing exceptional member experiences every day. At the heart of it all, helping members through breakdowns, consulting on the best products to meet their needs and helping them get the most out of their membership with RAC.
- So, how would you like a job where you talk to your fellow Western Australian's all day?_

We currently have opportunities in our Joondalup and West Perth contact centres to join our teams.

We are looking for dynamic individuals to join our team as Membership Advisors. As the first point of contact for our members, you will play a crucial role in ensuring they receive the best support and solutions for their RAC product needs and generating leads for our sales team.

In this pivotal role, you will:

- Provide exceptional inbound customer service, addressing members' needs with a holistic approach.
- Assist members with all RAC product inquiries promptly and professionally.
- Skillfully answer and direct calls to the appropriate departments.
- Build and maintain strong rapport, ensuring a positive member experience from the first point of contact.
- Identify, acknowledge, follow up, and appropriately address member feedback.

To succeed in this role, you will need:

- Exceptional customer service skills, displaying empathy and maintaining confidentiality.
- Strong problem-solving abilities.
- A team-oriented, flexible, and reliable approach to work.
- Proficiency in administration, systems, and typing skills.
- High level of resilience and ability thrive in a busy environment.

About RAC:

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