Operations Manager

**About Us**:
City Venue Management is a facility management company managing Aquatic Centres & Health Clubs stretching from the Gold Coast through to the Sunshine Coast, we currently operate 29 sites across Queensland and continue to grow and develop with each passing day. Our purpose is**_ 'creating experiences that delight and engage'_**.

At City Venue Management, our vision is to attract the right people for our business. We are committed to helping every team member to be their best self by investing in their development and rewarding their commitment.

**What are we looking for?**

Fostering a vibrant, can-do corporate culture, consistent with CVM's _Purpose and Truths _and _Leadership Fundamentals_.

We are currently recruiting for an Operations Manager for **Miami Aquatic Centre**

**Our Culture**:
CVM people are essential to our success. We need a talented, motivated and resilient workforce to be able to deliver against our strategy and create experiences that delight and engage.

We aim to create a work environment where employees feel valued, respected, empowered and inspired.

If you share our company truths of fun, energy, collaboration, simplicity, maturity, a desire for new knowledge and are motivated to make a difference then we'd love to hear from you. We can offer you a collaborative and learning environment, where you will be supported with development opportunities. We encourage all of our employees to Be You, Feel Good and Keep Growing.

**What you need to succeed**:
The right culture fit for our company and people is the most important attribute, along with the following skills:

- High level communication and consultation skills, including a commitment to open, honest, two-way and frequent communication.
- Business Management experience
- Experience managing & reporting on Budgets and Profit & Loss within a business setting
- Recruitment & Succession Planning
- People Management
- Setting & tracking KPIs
- Decision making skills, including the ability to consult and gather information, consider alternatives, communicate decisions and review outcomes in a timely manner.
- Disciplined to manage the varied components to this role.
- The ability to provide coaching and mentoring to staff
- Conflict resolution skills. The ability to delegate, empower and engage staff.
- A commitment to professionalism and accountability.
- Strong customer service skills and an understanding that the customer experience is paramount.
- An eye for detail and the ability to translate that into action.
- Confidence in leading a team in a busy customer facing environment.
- Good administration and financial skills.
- The ability to self-start and to have the conviction to take responsibility when in charge of the venue.
- Organisational skills and the ability to manage time and duties.
- Ability to ensure the safety, health and well-being of patrons within our facilities.
- Ability to provide a clean well maintained aquatic facility to all of our patrons.

**Essential Qualifications (or willing to obtain)**
- Some weekend work and the possibility of occasional split shifts if required
- Current Blue Card (Working with children check) or ability to obtain one prior to commencing employment
- Current First Aid (essential)
- Swim Teaching Qualification (essential)
- Current CPR (must be obtained within 6 weeks of starting)
- Current Pool Lifeguard (must be obtained within 4 weeks of starting)

We have in house trainers to run these courses and provide discounted rates for all employees.

**What are the perks?**

Our company culture thrives on a positive team environment and the focus on every role contributing to high performance outcomes. We value the opinion of all employees and take measures to consistently ensure every voice is heard.

We do meaningful work every day - we move fast and focus on what matters.

We are empowered to make decisions - we don't let processes and approval hierarchies get in the way; we trust our team to use their judgement.

Our entrepreneurial spirit creates exciting and rewarding careers where you can challenge the status quo whilst making a difference.

Our City Perks program offers a range of generous discounts.

We have fun - we celebrate our successes & don't take ourselves too seriously

**Where to from here**: