Customer Experience Consultant

4 days ago

Melbourne, Victoria, Australia Inject Full time

No industry experience needed Receive close mentorship and support.
- Highly engaged, passionate, and supportive culture
- Moorabbin location, full-time position Monday-Friday (8:30am-5pm).

**About CDK Stone**

We've been bringing gorgeous natural stone feature pieces to our clients' homes from Italy, Brazil, Turkey and Spain for over thirty years. Offering stunning marble and granite feature pieces, we pride ourselves on delivering tailored, honest solutions in this luxury industry.

With an audience of high-end architects and interior designers, as well as builders and stonemasons, our team's unwavering dedication to servicing their clients means we continue to experience year on year growth. With over 100 staff and five showrooms across Australia, we've deliberately cultivated a culture of innovation and excellence that flows down from the top.

**Why You Want To Work Here**
- You'll become part of a close-knit group that cherishes collaboration and enjoys casual conversations while maintaining a productive work environment.
- You'll be set up for success from day one with a customised digital training platform that will assist you in building you knowledge of CDK products and the industry.
- Here you will gain valuable exposure to industry professionals - giving you insight into high-end residential projects and premium products.

**About You**
- You may be under going or recently completed a course in interior design or perhaps you just have a keen interest for interiors, but the chance to immerse yourself in the industry is what excites you.
- You understand the value of having a genuine conversation with a customer and identifying exactly what they're looking for.
- Prioritisation and time-management come naturally to you. Your motivation drives you to comfortably meet deadlines, whether that's either through following a calendar or making sure your to-do list never goes unchecked.

**About The Role**

You will add significant value by:

- Being the first point of contact for Interior Designers, Architects, and Retail customers, providing them with outstanding customer service in the showroom or over the phone.
- Answer incoming phone calls and either directing calls to the right person or ensuring that messages are promptly passed on to the right person
- Provide general sales support to the sales team by liaising with stakeholders on samples, quotes and lead times
- Coordinate visits from homeowners, architects, designers and other parties to visit the showroom
- Ensure the showroom is immaculately presented at all times, including replenishing brochures, restocking items, and tidying.

**Selection Criteria**

We think our next Customer Service Consultant can come from anywhere. All you need is:

- Customer service experience

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