Customer Experience Consultant

2 days ago

Melbourne, Victoria, Australia Junior Adventures Group Full time

**Company Description**
Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.

Join Our Team - We're Hiring

As a **Customer Experience Consultant**, you'll be the first point of contact for families and staff, offering expert assistance via phone and written communication. You'll help parents navigate payment processes, understand account statements, and access support with Child Care Subsidy matters.

**Key Responsibilities**:

- Deliver outstanding customer service in response to phone and written inquiries.
- Guide customers through billing processes and Child Care Subsidy queries.
- Interpret and explain account statements clearly and effectively.
- Maintain accurate customer records and manage debtor accounts.
- Investigate and resolve customer concerns and grievances.
- Compile reports and provide insights that support service improvement.
- Meet key performance indicators as set by the CX Team Leaders.

**Here's why you'll love working with us**:
Incredible Team: Join a group of passionate professionals who are dedicated to making a positive difference.
Recognition: Get ready for quarterly awards nights - we're all about celebrating wins Our next event? A fun Paint & Sip night.
Hybrid Work: Embrace a hybrid working model that offers flexibility, including the convenience of work-from-home during late shifts.
Competitive Salary: Enjoy a starting salary of $60K + super.
Pawsitive Vibes: We're dog-friendly Say hello to furry friends in the office.
**Qualifications** Essential Skills & Experience**:

- Previous experience in a customer service role.
- Excellent written and verbal communication skills.
- Ability to work both independently and as part of a team.
- Experience in a school or education-related environment is a bonus.
- Strong ability to build relationships and deliver solutions that meet customer needs

**Additional Information**

At Junior Adventures Group, child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.

We welcome individuals from all backgrounds, abilities, and identities, including Aboriginal and Torres Strait Islander people.

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