Customer Experience Consultant

2 days ago

Melbourne, Victoria, Australia Vision Super Full time

**Description**:

- We Are Charlotte are excited to be partnering with Vision Super in hiring a _**_Customer Experience Consultant (12-Month Fixed Term)_**_. This is a fantastic opportunity to make a meaningful impact on customer experience within a respected organisation, while contributing to Vision Super's commitment to delivering outstanding service to their members._

**About Vision Super**
At Vision Super, we've been entrusted with Australians' retirement savings for over 75 years. As an industry superannuation fund, we focus on delivering exceptional outcomes for our members' futures. Our culture is built around collaboration, support, and innovation, and we are now looking for a dedicated and enthusiastic Customer Experience Consultant to join our team and contribute to our continued success.

**About the Role**

**Key Responsibilities**:

- Answer enquiries from fund members and employers promptly and professionally, providing accurate advice on Vision Super's products and services.
- Arrange and conduct general superannuation advice interviews for members and their partners.
- Participate in outbound calling and targeted member marketing campaigns, including welcoming new members to the fund and identifying opportunities for members to make the most of their superannuation entitlements.
- Maintain an up-to-date understanding of the superannuation industry, Vision Super's products, performance, and investment results.
- Assist with various projects and initiatives as requested to support the team and wider business objectives.

**About You**:
We are seeking a Customer Experience Consultant with:

- 1-3 years' experience in an inbound calling role within the financial services sector.
- A clear ability to communicate complex issues in a simple and effective manner, both orally and in writing.
- Excellent telephone manner and strong interpersonal skills.
- Strong administrative skills and good proficiency in general computer and numeracy skills.
- The ability to adapt to a range of tasks and responsibilities in a dynamic environment.
- A willingness to complete the necessary qualifications (e.g. Super Foundations (ASFA) and RG146 Superannuation).

**Desirable Skills**:

- Previous experience in superannuation or financial services roles would be advantageous.
- Other relevant tertiary qualifications would be highly regarded.

**Why Join Us?**:
At Vision Super, you'll be part of a supportive and close-knit team, working towards the shared goal of securing the best outcomes for our members. If you're someone who thrives in a customer-facing role, enjoys helping others, and wants to contribute to the success of a leading superannuation fund, then this is the opportunity for you.

**How to Apply**:
We look forward to hearing from you
- To be considered for this role, applicants must have Australian or New Zealand citizenship or permanent residency._

**About We Are Charlotte**:
We are Charlotte is a people, talent and culture specialist.

Embedded within your business, we bring our collective experience to provide a tailored approach across the employee life cycle.

We work with ambition, insight and heart, partnering with those who want to drive strategic growth - and who value the impact that every individual can make.

We don't see humans as resources. We see people.

We are Charlotte. Good people at work.

  • Customer Experience Champion

    6 days ago

    Melbourne, Victoria, Australia beBee Customer Full time $36,000

    Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...

  • Customer Experience Consultant

    6 days ago

    Melbourne, Victoria, Australia Paywise Full time $104,000 - $130,878 per year

    CUSTOMER EXPERIENCE CONSULTANT – NIGHT SHIFTAbout UsPaywise is undergoing significant growth, presenting an outstanding opportunity to join our organisation at an exciting stage.As a Night Shift Customer Experience Consultant, you will serve as the initial point of contact for clients utilising our salary packaging and novated leasing services. In this...

  • Customer Experience Consultant

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $90,000

    Job DescriptionAs a Customer Experience Consultant, you will play a vital role in delivering exceptional customer service and creating memorable experiences.Responsibilities include:Consulting with customers to understand their needs and preferencesProviding expert advice on styling solutions and product recommendationsContributing to the overall performance...

  • Customer Experience Consultant

    7 days ago

    Melbourne, Victoria, Australia Paywise Full time

    OverviewCUSTOMER EXPERIENCE CONSULTANT – NIGHT SHIFTPaywise is seeking a Night Shift Customer Experience Consultant to be the initial point of contact for clients utilising our salary packaging and novated leasing services. In this role you will provide high-quality service and help customers navigate our range of benefit offerings. The Customer Experience...

  • Customer Experience Consultant

    2 days ago

    Melbourne, Victoria, Australia Paywise Full time

    OverviewCUSTOMER EXPERIENCE CONSULTANT – NIGHT SHIFTPaywise is seeking a Night Shift Customer Experience Consultant to be the initial point of contact for clients utilising our salary packaging and novated leasing services. In this role you will provide high-quality service and help customers navigate our range of benefit offerings. The Customer Experience...

  • Customer Experience Consultant

    3 days ago

    Melbourne, Victoria, Australia Wtw Full time

    WTW is seeking a full-time Customer Experience Consultant to join our dynamic Retail team in the Melbourne office. This role is perfect for someone looking to step into the insurance industry while providing exceptional customer service.**The Role**- Developing and maintaining business relationships with new and existing clients, third parties and insurers;-...

  • Personalized Customer Experience Consultant

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerFocused Full time $40,000 - $64,000

    About This OpportunityWe are committed to long-term investment in our employees and helping them achieve their career goals.This role focuses on delivering an exceptional customer experience by consulting with customers to create a personalized home story.Develop engaging, insightful, and memorable experiences for customersConsult with customers on styling...

  • Customer Experience Consultant

    2 days ago

    Melbourne, Victoria, Australia Junior Adventures Group Full time

    **Company Description**Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today's children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a...

  • Experience Leader

    5 hours ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Leader

    3 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...