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Operations Csi And Transition Lead
2 weeks ago
OverviewJoin Data#3 as an Operations CSI and Transition Lead.
Lead smooth client onboarding, support transitions, and service improvement projects.
Work with teams to deliver top-tier IT managed services for government and enterprise clients, using your technical and stakeholder management skills to drive operational excellence.ResponsibilitiesLead critical operations and transition initiatives.Oversee smooth onboarding and offboarding of customers in Managed Services.Drive service improvements and close gaps to enhance delivery.Work with teams to plan and deliver effective transitions and improvements.Review proposals and designs to ensure they meet support standards.Coordinate teams to deliver projects on time and within scope.Support new business and tenders with technical expertise.Build strong relationships to ensure excellent service and client satisfaction.About Data#3Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year.
Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.Data#3 has been voted HRD's Employer of Choice for the last 10 years and was named one of Australia's Best Workplaces in Technology by Great Place To Work in 2024.
Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
These values guide how Data#3 works internally and with customers.QualificationsStrong experience in IT Managed Services, operations, and technical leadership.Track record of leading client onboarding, transitions, and service improvements.Good knowledge of systems and network engineering (Windows Server, Azure, Office 365, VMware, Hyper-V, Citrix, SCCM, ServiceNow).
Skilled in ITIL, change management, and working with cross-functional teams.Excellent communication and stakeholder management skills.Able to solve problems and stay calm under pressure.Great at documentation and presenting technical info clearly.Committed to building long-term partnerships and driving service improvement.If you are looking for a challenging role where you can leverage your project management expertise to deliver transformational infrastructure projects while developing your career with Australia\'s leading technology solutions provider, we want to hear from you
This Melbourne-based opportunity offers the chance to work on interesting, high-impact projects that shape how government and enterprise organisations leverage technology to achieve their strategic objectives.At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace.
We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia.
You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.REF : KISH113174Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia.
All final applicants for this position will be asked to consent to a police check.
Please note that applicants with criminal records will not automatically be excluded from the recruitment process.
Each application will be considered on its merits and inherent requirements of the role.
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