Operations and Transitions Lead

3 weeks ago

Melbourne, Victoria, Australia Data#3 Full time

Join to apply for the Operations and Transitions Lead role at Data#3

Join Data#3 as an Operations CSI and Transition Lead. Lead smooth client onboarding, support transitions, and service improvement projects. Work with teams to deliver top-tier IT managed services for government and enterprise clients, using your technical and stakeholder management skills to drive operational excellence.

About Data#3

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Data#3 values diversity, equity, and inclusion and is committed to building a culture where everyone feels welcome, respected, and valued.

In this role you will
  • Oversee smooth onboarding and offboarding of customers in Managed Services
  • Drive service improvements and close gaps to enhance delivery
  • Work with teams to plan and deliver effective transitions and improvements
  • Review proposals and designs to ensure they meet support standards
  • Coordinate teams to deliver projects on time and within scope
  • Support new business and tenders with technical expertise
  • Build strong relationships to ensure excellent service and client satisfaction
About You
  • Strong experience in IT Managed Services, operations, and technical leadership
  • Track record of leading client onboarding, transitions, and service improvements
  • Good knowledge of systems and network engineering (Windows Server, Azure, Office 365, VMware, Hyper-V, Citrix, SCCM, ServiceNow)
  • Skilled in ITIL, change management, and working with cross-functional teams
  • Excellent communication and stakeholder management skills
  • Able to solve problems and stay calm under pressure
  • Great at documentation and presenting technical info clearly
  • Committed to building long-term partnerships and driving service improvement

This Melbourne-based opportunity offers the chance to work on high-impact projects that shape how government and enterprise organisations leverage technology to achieve their strategic objectives.

Note: The recruitment process may include reference checks and verification of right to work in Australia, and you may be required to undertake background or police checks for security clearance.

REF:KISH113174


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