Collections Specialist

2 days ago


Brisbane, Queensland, Australia KBH Solutions Pty Ltd Full time
Overview

A leading Finance provider is seeking an experienced Financial Hardship Officer to join their growing team. The role is crucial in providing empathetic and effective assistance to vulnerable customers experiencing financial or personal hardship.

Location: Brisbane, Queensland, Australia. Salary range: A$80,000.00/yr - A$95,000.00/yr (base pay range provided by KBH Solutions Pty Ltd). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Key Responsibilities
  • Handle customer enquiries regarding payment arrangements and flexible payment plan applications.
  • Conduct hardship and collections phone calls to manage arrears accounts and resolve them promptly.
  • Prepare customer communications and maintain reporting registers with a focus on achieving collections targets.
  • Escalate adverse trends to the Collections Manager as necessary.
  • Maintain the Hardship Register and ASIC reporting obligations.
  • Foster a customer-centric and supportive team culture.
  • Resolve escalated customer disputes, complaints, or objections.
  • Ensure adherence to internal procedures and external regulatory requirements.
  • Stay updated on relevant legislation, regulation, and company policy.
  • Perform additional duties as directed by the Collections Manager.
  • Strong commitment to professional customer service delivery.
  • Clear and effective communicator, both written and verbal, at all levels.
  • Solid understanding of the home loans market.
  • Proven knowledge of collections, general lending, and financial products.
  • Awareness of legislation affecting collections and hardship management.
  • High attention to detail and accuracy in records and communication.
  • Strong negotiation skills that maintain positive customer relationships.
  • Excellent time management and self-motivation to meet deadlines.
  • Team player with the ability to share knowledge and contribute to team success.
Required Experience / Qualifications
  • 5+ years of experience in Mortgage and/or Auto Collections (preferably within a Bank or Financial Institution).
  • Demonstrated experience in late-stage collections and litigation handling.
  • Proven ability to manage hardship cases with a focus on both recovery and customer experience.
  • Experience building relationships and strategies aimed at exceeding expectations.
  • Relevant industry qualifications are highly regarded.
  • Specific experience in secured recoveries is desirable.
What's on Offer
  • Join a respected financial institution with a reputation for customer service excellence.
  • Hybrid working model: After training, work from home up to 3 days per week.
  • Supportive and collaborative team environment.
How to Apply

Apply now or contact Vanessa at for a confidential discussion.

Job Details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Finance
  • Industry: Banking and Financial Services

Salary and location details: Brisbane, Queensland, Australia — A$75,000.00-A$90, contextual listing).

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.


#J-18808-Ljbffr

  • Brisbane, Queensland, Australia KBH Solutions Pty Ltd Full time

    OverviewA leading Finance provider is seeking an experienced Financial Hardship Officer to join their growing team. The role is crucial in providing empathetic and effective assistance to vulnerable customers experiencing financial or personal hardship.Location: Brisbane, Queensland, Australia. Salary range: A$80,000.00/yr - A$95,000.00/yr (base pay range...


  • Brisbane, Queensland, Australia beBeeCollections Full time $90,000 - $110,000

    Job SummaryWe are seeking a skilled and experienced Collections Specialist to join our team. As a key member of our collections team, you will play a crucial role in resolving complex and sensitive customer accounts.


  • Brisbane, Queensland, Australia beBeeCollections Full time $90,000 - $110,000

    Job OpportunitySuncorp Bank seeks a Customer Support Specialist to manage customer relationships in late-stage collections.">About the RoleThe successful candidate will have experience in collections and retail recoveries.">Key ResponsibilitiesThe selected professional will case manage customers, providing exceptional support and ensuring timely...


  • Brisbane, Queensland, Australia beBeecredit Full time $90,000 - $120,000

    About this roleWe are seeking a skilled Credit Officer to join our team. In this role, you will be responsible for collecting outstanding fees from clients, negotiating settlements as required and ensuring all collections are conducted in accordance with relevant laws, regulations and company policies.The ideal candidate will have strong communication and...


  • Brisbane, Queensland, Australia beBeeDriver Full time $73,101 - $143,051

    Job Overview:This role is ideal for results-driven, self-motivated individuals who take pride in their work. We are seeking a Bin Truck Driver to deliver and collect recycling waste bins from customers.This position requires a strong work ethic, customer service-oriented attitude, and mechanical aptitude with problem-solving skills.Duties and...


  • Brisbane, Queensland, Australia beBeeAccountsReceivable Full time $60,000 - $80,000

    Job Opportunity: Accounts Receivable OfficerThe position of Accounts Receivable Officer plays a vital role in the financial operations of an organization. The successful candidate will be responsible for managing all aspects of accounts receivable, ensuring accurate billing and timely collections.Key Responsibilities:Manage end-to-end AR functions to ensure...


  • Brisbane, Queensland, Australia beBeeHorseCollector Full time $60,000 - $80,000

    Compassionate Horse Collectors are sought to join our Pet's in Peace team, where they will be responsible for respectfully collecting deceased horses from vet clinics and owner homes. This role offers an opportunity to make a meaningful impact on families who have lost their beloved pets.The ideal candidate will work closely with expert teams to provide...


  • Brisbane, Queensland, Australia beBeeCollections Full time $63,000 - $87,000

    Job Title:Collections OfficerJob Description:We are seeking a highly skilled and experienced Collections Officer to join our team. As a Collections Officer, you will be responsible for communicating with customers to maximise the collection of outstanding debt. Your role will involve working in a fast-paced and dynamic environment, where you will have the...


  • Brisbane, Queensland, Australia beBeeCollections Full time $60,000 - $80,000

    **Accounts Receivable Specialist Role**The Accounts Receivable team is responsible for managing and following up on outstanding premium payments. This includes maintaining accurate payment and customer records, ensuring data integrity across internal systems, and working with customers to establish and manage payment plans.As an Accounts Receivable Officer,...


  • Brisbane, Queensland, Australia beBeeCollections Full time $90,000 - $120,000

    Job Title: Customer Support Consultant, Late-Stage Collections Case ManagerAbout the Role:Manage non-performing retail asset portfolios by applying legal recovery processes and procedures to high-risk customers and accounts.Ensure effective arrears recovery and aid in getting accounts back to performing by recommending and applying appropriate collection...