Taphouse Manager

Founded in 2010, we're an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we've grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We've never been afraid to be ourselves, to zig when the others zag, to be creative and spontaneous, and to stand out from the crowd. It's what we're famous for. It's what we love.

Our mission is to share happiness. With bright eyes and even brighter minds, we create the kind of good vibrations that carry far and wide. Across continents and overseas. Throughout hotel lobbies, and beyond. It's everywhere you look. Places filled with a special kind of sparkle that keeps people coming back for more.

And want to know what makes Ovolo more special, more unique, and more original than all the rest? Our people. Just the way they are. At Ovolo, we want you to be yourself. It's what keeps us from swimming in the 'sea of sameness. That's why here we've ditched the tired old 'corporate scripts' and empowered our people to speak from the heart. Characters and mavericks, come one, come all. We're after you with all your you-ness.

**Sounds like your ticket to a good time.**

**Amphlett House** presents an upbeat place to gather over, humble, honest fare and vibrant libations on tap, featuring craft beers, wines, a unique selection of Australian cocktails, and more.

**About the role**

We are on the lookout for an incredibly talented **Taphouse Manager** who will drive and mentor an already exceptional team. You will be able to influence and motivate the team and ensure our guests receive a memorable, world class experience.

Reporting to the General Manager, we require someone who can showcase great talent and drive a service focused culture. You will be leading from the front and setting standards high, managing the venue from end to end, ensuring a smooth operation of all moving parts across the venue.

In such a key leadership role, you are backbone to our business and It's your job to ensure that you maintain the highest level or service, most importantly every one of our customers receives an experience that'll leave them yearning for more. You will also have the chance to lead a team of professionals and train any new staff members. You will be experienced in costing, P&L and KPI's as well as ordering stock, performing regular stock takes and general BOH.

**The Gig**
- Brand new bar opening in the heart of Melbourne
- Leading from the front, ensuring your team understand what exceptional looks like everyday
- Up-skilling and developing each team member specifically around premium product knowledge and service standards
- Accountability for day to day operations and business performance
- Ensuring each and every guest has a seamless and entertaining experience in our venue
- Finding growth opportunities, activation and delivery
- Effective financial management around Cost of Goods Sale, sales budgets and profits
- Effective stock management, quality improvement and reporting
- Leading a large team of passionate individuals to ensure that they are consistently delivering an exceptional experience to our guests;
- Maintaining a vibrant and inviting atmosphere, ensuring our venue is always immaculate;
- Ensuring that our focus is always on the guest and their experience;
- Managing strong financial controls as well as initiating and executing growth strategies to increase top line sales.
- Monitor service standards and procedures followed by team members and take action where standards not achieved including informal and formal performance management processes
- Proactively drive team morale and promote a productive and enjoyable team culture and environment
- Make decisions and take appropriate action in regards to problems or conflicts between team members
- Ensure optimum efficiency and achievement by focusing on business needs, setting priorities and maximising productivity and development of strategic organization goals that pertain to hotel and F&B operational performance and achieve business goals
- Implement and monitor feedback mechanisms to improve operations and the service culture
- No gaming.

**Who are you**
- Several years experience in a similar senior management role
- Be a community focused individual
- Have a supportive and positive management style.
- Exceptional communication skills.
- Self motivated and able to lead from the front.
- Must be hands on and able to multi task.
- Solid financial knowledge and experience in achieving budgets.
- Work well under pressure and adapt to change.

If you are an experienced services personality who you can hit the ground running, love a fast-paced environment and wish to develop your career with a growing, unique company then get in touch today

**What you'll get...**
- Well, there's the chance to shine in