Assistant Front Office Manager

About you
As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximise the Rooms Operations.
You are a driven problem solver with a creative approach to delivering the ultimate guest experience.
What you will be doing?
Management of the day to day operation of Front Office, Telephones, and Night Audit functions.
Ensure service standards are maintained in the aforementioned areas.
Ensure profitability is maximised.
Ensure customer/guest and staff needs are met.
Knowledge and Experience
Diploma in Hospitality or Business Management or preferred.
Minimum of 2 years of relevant experience in the hotel industry.
Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
Hold a valid Responsible Service of Alcohol certificate.
Competencies
Possess the skills and training to actively resolve complaints and challenges presented by customers.
Flexibility to work a varied roster including mornings, nights, weekends and public holidays.
Maintain a high level of personal presentation as an ambassador for the hotel.
Understand and navigate complex stakeholder environments.
Strong focus and passion for hotel operations.
Sound understanding of emerging trends in the industry.
Demonstrated ability to coach, mentor, develop and inspire teams.
Confident and articulate communication, negotiation, relationship and networking skills.
Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
Ability to think strategically and plan on a mid to long term scale.
Strong personal integrity.
Entrepreneurial spirit with drive, ambition and high level of energy.
Good interpersonal skills with ability to communicate with all levels of team members.
Able to embrace and respond effectively to change.
Role model in Accor values and Heartist culture.
This is a Full- Time role (38 Hours per week).
Our Hotel
The Novotel & ibis styles Melbourne Airport is a new dual-branded property that opened its doors on 1 July 2024.
With a total of 464 rooms - 248 in Novotel Melbourne Airport and 216 in ibis Styles Melbourne Airport, this dynamic new development is just steps from Terminal 4, Melbourne Airport, offering convenience and comfort for travellers and professionals alike.
Our guests can enjoy a selection of food & beverage venues: Boccata, meaning "mouthful" in Italian, celebrates the city's migrant heritage and marries Italian favourites with local, contemporary touch.Amber State Taphouse & Kitchenis the ideal gathering place that celebrates the joy of getting together through the Aussie tradition of barbecue and beer – with craft beers on tap, wines, and cocktails.
Small holdings featuringthe classic Melbourne cafe culture with a range ofdelightful baked pastry treats, gourmet breakfast dishes, superb sandwiches and specialty coffee.
In addition to our exceptional food and beverage venues, the Novotel & ibis styles Melbourne Airport features premier event spaces designed to accommodate everything from intimate meetings to grand receptions.
Our elegant ballroom can host up to 480 guests for a cocktail-style event or 240 for a seated banquet and can be effortlessly divided into Ballroom 1, 2, and 3, providing flexible configurations to suit any occasion, whether it's a conference, workshop, product launch, or celebration.
For guests seeking a productive environment, Aerofoil, our premium co-working space, offers a stylish and comfortable setting ideal for catching up on work between flights, hosting important meetings, or staying connected on the go.
This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.
What is in it for you?
Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
Complimentary car parking.
Mental health and well-being support initiatives.
Access to our Employee Assistance Program.
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