Complaints Officer

3 days ago

Canberra, ACT, Australia Hudson Australia Full time

APS5 Complaint Officer roles

Locations
- Canberra, Sydney, Brisbane and Melbourne

6 month contracts with the view to extend

$55 per hour + super

About the role
- Assessing and monitoring complaints and other regulatory intelligence
- Managing a caseload of complaints in connection with the provision of supports and services
- Identifying and providing advice on trends and issues through the oversight and review of complaints received by the commission.
- Completing assessments of complaints and other regulatory intelligence to a quality standard within agreed timeframes.
- Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability, through the provision of information about the Commission's functions.
- Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
- Contributing to a learning culture where expertise can be developed and appropriately shared.
- Contributing to supporting and building capability in a team environment through input in team and national forums.
- Have an understanding of vicarious trauma which may occur through conversations with providers and participants and/or when reading documentation where distressing information may be disclosed.
- Complaint or Case Officer background
- Strong resilience and working to meet demanding deadlines
- Strong ability to work within a team environment
- Worked at the APS5 level and has a keen interest in working for Federal Government

  • Complaints Manager

    3 days ago

    Canberra, ACT, Australia beBeeComplaints Full time $94,299 - $124,999

    Senior Complaints OfficerThe Aged Care Quality and Safety Commission is seeking a Senior Complaints Officer to join our Intake and Complaints Resolution Group (ICRG). As a key member of the team, you will be responsible for resolving complaints in a timely and effective manner, ensuring positive outcomes for older people receiving aged care.You will work...

  • APS6 Senior Complaints Officer

    1 week ago

    Canberra, ACT, Australia Aboriginal Health Council of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • APS6 Senior Complaints Officer

    1 week ago

    Canberra, ACT, Australia Aboriginal Health Council of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • Aps6 Senior Complaints Officer

    4 days ago

    Canberra, ACT, Australia Aboriginal Health Council Of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • Aps6 Senior Complaints Officer

    7 days ago

    Canberra, ACT, Australia Aboriginal Health Council Of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers.Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective manner,...

  • Aps4 Complaints Officer

    3 days ago

    Canberra, ACT, Australia Hays Full time

    A central agency recruiting an APS4 Complaints Officer**Your new company**This Australian Government Department plays an important role in developing faster running program support and development to help provide liaison between the department and the government.**Your new role**In your new team as an APS4 Compliance Officer, you will have the opportunity to...

  • Advertising Complaints Specialist

    5 days ago

    Canberra, ACT, Australia beBeeCompliance Full time $90,000 - $110,000

    Job DescriptionWe are seeking a skilled professional to manage advertising complaints fairly, consistently, and effectively.This is a 12-month parental leave position with potential for an immediate start.Manage advertising complaints from end-to-endOptimise and improve complaints handling proceduresApply and interpret the advertising codes with fairness and...

  • Complaint Resolution Specialist

    3 days ago

    Canberra, ACT, Australia beBeeCaseManager Full time $80,000 - $100,000

    Job OverviewThe Case Manager position is a key role in ensuring the fair and consistent handling of advertising complaints.As a Case Manager, you will play a vital part in our team's efforts to uphold community standards and promote responsible advertising.">Key Responsibilities:Manage advertising complaints from start to finishDevelop and enhance complaint...

  • Senior Complaints Resolution Specialist

    7 days ago

    Canberra, ACT, Australia beBeeCase Full time

    Job Title: Case ManagerWe are seeking a skilled and dedicated individual to join our team as a Case Manager. This is a unique opportunity to work in a dynamic environment where you will play a vital role in ensuring the fair and consistent handling of advertising complaints.About the Role:The successful candidate will be responsible for managing end-to-end...

  • Investigations Officer

    3 days ago

    Canberra, ACT, Australia beBeeCompliance Full time $95,787 - $122,933

    Job OverviewWe are seeking skilled professionals to undertake initial triage and assessments of complaints, conduct inquiries into allegations of misconduct, and draft reports and recommendations.The Directorate supports the Australian Government to deliver its statutory functions. The roles involve assessing submissions and referrals concerning the conduct...