Aps4 Complaints Officer

2 days ago

Canberra, ACT, Australia Hays Full time

A central agency recruiting an APS4 Complaints Officer

**Your new company**

This Australian Government Department plays an important role in developing faster running program support and development to help provide liaison between the department and the government.

**Your new role**

In your new team as an APS4 Compliance Officer, you will have the opportunity to provide a high level of administrative support and make decisions based on policies and legislation. This work will involve working with stakeholders whilst representing the agency with professionalism.

Your primary responsibilities are:

- Escalate information and cases for remediation
- Assess and organise participants and provide non-compliance and assess whether a claim is reasonable or necessary.
- Work alongside other staff to make decisions
- Analyse provider data to assess payments
- Use telephones to verify people's information and data
- Assess and examine documents and provide responses to legislation and policy
- Review data and assess inconsistencies

**What you'll need to succeed**

Your previous experience in a similar role within the Australian Public Service will lead to your success. You will have a strong track record with experience in administration support, data analysis and strong attention to detail. Liaising with multiple departments to achieve business outcomes.

Security requirements: You must be an Australian citizen and possess or be willing to go through the process to obtain and maintain a Baseline Personnel Security Clearance.

**What you'll get in return**

You will be part of a blended workforce where you can further progress your legislation, procedures, policies and information management skills.

**What you need to do now**

2848020

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