Concierge Security, Security

**Overview**:
**Work Type**:Ongoing - Full-time or part-time

**Salary**: Salary not specified

**Grade**:Grade in advertisement

**Occupation**:Security

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/MV9850

Australia's largest public museum organisation is seeking Concierge Security staff to join the team at Museums Victoria.
**Concierge Security, Security**
- Australia's largest public museum organisation is seeking** Concierge Security staff** to join the team at Museums Victoria.

**ABOUT MUSEUMS VICTORIA**:

- Home to Melbourne Museum, Immigration Museum, Scienceworks, and the Royal Exhibition Building, Museums Victoria is Australia's largest public museum organisation. Every day, we work to share the stories of people, culture, science, and nature in ways that are bold, welcoming, and thought-provoking.
- Join a team that protects more than just heritage—our work ensures the safety and security of every person, place, and collection across our precincts.

**ABOUT THE POSITION**:

- Reporting to the Security Operations Center (SOC), this Concierge Security role uniquely combines security responsibilities with exceptional customer service. The successful applicant will be well-versed in the layout and details of the assigned spaces, providing visitors with engaging experiences and informative answers about Museums Victoria's exhibits, artifacts, and facilities—all while maintaining rigorous security standards.
- This position is accountable for monitoring designated areas to identify and prevent security breaches, theft, and other disturbances, coordinating closely with the SOC to report suspicious activities and escalate incidents promptly. With comprehensive knowledge of the facility's layout, exhibits, and history, the role fosters a positive, welcoming environment while ensuring vigilant protection of museum assets and visitors.

**Some of the key duties include**:

- Security Monitoring: Oversee designated museum spaces—including galleries, collection areas, and public zones—to prevent theft, monitor activity, and ensure visitor and asset safety.
- Customer Service: Provide a high standard of visitor engagement, offering accurate information about exhibitions, programs, and facilities, while supporting ticket sales and customer satisfaction.
- Incident Reporting: Log and communicate incidents clearly and promptly through the SOC system, maintaining thorough documentation and supporting investigations where needed.
- Team Coordination: Collaborate with SOC staff to track team locations, coordinate emergency responses, and maintain situational awareness across the site.
- Emergency Response: Respond swiftly and effectively to emergency situations, supporting evacuations, administering first aid, and assisting visitors and colleagues during incidents.
- Incident Response Teams: Work closely with or as a part of the Museums Incident Response Team (IRT)
- General Operations Support: Assist with opening and closing duties, facilitate technical or delivery-related activities, and perform security sweeps.

**The successful applicant will have**:

- Excellent verbal communication and customer service skills, with the ability to interact confidently and professionally with a diverse range of visitors.
- A calm and composed approach in high-pressure situations, with demonstrated capability in managing emergencies and responding effectively.
- Proficiency in using security software, surveillance systems, and incident reporting tools, along with strong attention to detail and the ability to manage sensitive information securely.
- Demonstrated ability to engage with people in a meaningful way, creating positive, informative, and memorable visitor experiences.
- Previous experience in a security role, ideally within a customer-facing or public environment such as a museum, gallery, or event space.
- Certificates II Security Operations, current First Aid and CPR certification, and a valid Victorian Driver's Licence.
- Willingness to undergo and successfully pass a National Police Records Check and a Working with Children Check (at the applicant's expense).

**WHAT WE OFFER**
- A values-driven organisation focused on curiosity, inclusivity, and innovation
- Opportunities to work across iconic cultural precincts and high-profile public events
- Supportive and collaborative team culture
- A chance to directly shape the visitor experience through gallery knowledge, safety, planning, and security excellence
- A comprehensive training program

**OTHER INFORMATION**
- Location: Immigration Museum, Scienceworks, Melbourne Museum (including the Royal Exhibition Building), Merri-bek
- Employment Type: Ongoing: Multiple positions (Full-time and Part-time)
- Classification: Grade 2; Value Range 2 ($66,063 base of grade plus statutory superannuation)
- Reports To: Coordinator, Security Operations

**Operational hours**: Roles differ across sites. Earliest shift is 5am - 1pm at Scienceworks. Latest sh