Rostering Coordinator/Senior Administrator

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years' experience in the sector With its operational head office located on the Gold Coast and over 2,000 employees nationally, our company's core mission is to #MakeAgedCareGreat for all our residents, their families, our employees, and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures, and best-in-class operations every day
The Role
We have an exciting and fast-paced opportunity to join the Infinite Operational team in this fundamental role. This is a permanent full-time position reporting directly to our General Manager and is integral to staffing at our new Aged Care Home in Knoxfield, Victoria.
Residential Aged Care Facilities - Our Locations | Infinite Care
The key purpose of this role is to manage and communicate all front-line employees' shifts via our centralised rostering tool in Humanforce across various shifts, enabling us to deliver operational stability for our residents, their families, and visiting health professionals. You will work in a fast-paced, dynamic, and supportive team that values professionalism, high quality, and efficiency, underpinning our culture. As a member of the leadership team, you will collaborate with colleagues across functions to foster a supportive, resident-centric workplace culture and act as brand ambassadors.
Key Responsibilities
Manage daily master rosters, optimise employee work availability, handle sick leave and leave requests, coordinate backfilling and casual workforce, and manage labour hire workforce.
Partner with the corporate rostering team to ensure data accuracy and system forecasting capabilities.
Lead interactions with staff on site regarding allocations, roster changes, additional shifts, and communication of shifts available to ensure all shifts are filled with backups.
Oversee training and access to the timekeeping system, including onboarding new employees on site systems.
Maintain confidentiality of rostering information according to company policies and conduct standards.
Foster a collaborative and supportive environment on-site, ensuring effective communication and high-quality resident care.
Contribute to continuous improvement initiatives related to processes, engagement, experience, and systems.
You will offer?
Extensive experience in staff (including contractors and labour hire) rostering.
Ability to work closely with operational teams and serve as a single point of contact for staffing information.
Capability to thrive in fast-paced environments, managing multiple priorities efficiently.
Excellent communication skills, with attention to detail in verbal and written communication.
Valid NDIS Clearance or willingness to obtain one.
Experience with Roster "Bid Manager" tools is highly regarded.
Ability to work with broader rostering teams and senior administrators to improve staffing outcomes.
Hold or be willing to obtain the NDIS Workers Screening Clearance.
What's in it for you
Access to Infinite Fitness and wellbeing benefits.
Employee discounts on various services via Flare.
Confidential Employee Assistance Program for wellbeing, financial counselling, mental health, and life coaching.
Free online industry training and technical on-the-job training with career development opportunities.
Referral payments through our internal promotion program.
Come join us to deliver on our purpose of Making Aged Care Great
As part of being an Infinite Aged Care employee, you will be required to complete pre-employment checks and show proof of working rights in Australia.
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