Administration Officer

2 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time

About the Team
The Queendland Children's Hospital Oncology Team Our team is dedicated to the care of our patients suffering from cancer and their families. Our medical officers and clinical team are most respected making our administration team proud to provide them with an efficient support service, all while maintaining the highest level of friendly, engaging and efficient customer service to our patients and their families.
About the Role
Perform general reception and administration duties to support the daily operations of a busy ward environment whilst displaying a high level of customer service including:
Greeting patients on arrival
Admit, discharge and transfer patients when needed.
Updating all patient demographics on patient's arrival as required.
Checking appointments In and Out on ESM, being mindful to select the correct encounters.
Schedule follow up appointments as instructed.
Process discharge summaries.
Manage incoming calls to the service area.
Organise travel for patients and families.
Process, receipt and track incoming and outgoing patient medical records accurately to ensure charts are accessible for timely continuity of patient care.
Maintain confidentiality whilst accessing secure storage areas of the hospital to retrieve and deliver patient medical records to wards, clinics and other hospital departments.
Comply with and adhere to Queensland Health policies, procedures, standards and legislation relevant to the role of the work area.
Ability to work autonomously with mínimal supervision.
Process high volume discharge summaries and booking of OPD appointments on discharge.
Organise travel for patients and families.
About Children's Health Queensland Hospital and Health Service (CHQ HHS)
Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.
Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.
Inclusion and diversity
To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.
Some of the great benefits of working at CHQ HSS
If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:
Opportunities for professional growth and development
Competitive renumeration
Annual pay increases
12.75% employer superannuation contribution
17.5% annual leave loading
Salary packaging
Employee wellness and assistance program
Work/life balance, variety, and flexibility
You can find out more about why it's so great to work at CHQ HHS here.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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