Workshop Controller

1 week ago

Melbourne, Victoria, Australia Bayside Mazda Full time

The Penfold Motor Group, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai and Suzuki. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and industry-leading expertise, and our people are genuinely considered one of our premium assets.

**About the Role**:
We are excited to offer an amazing opportunity for a passionate, motivated and experienced Workshop Controller to join our Mazda team in Frankston. To succeed in this role you will be someone who enjoys a challenge, working in a team environment with a focus on efficiency, safety and maintaining a high standard of work.
- Be a qualified automotive technician with demonstrated diagnostic skills, preferably with experience in a similar workshop control position.
- Have strong understanding of how this role directly impact customer service results.
- Possess excellent interpersonal leadership and communication skills.
- Have a passion for automotive with a willingness and desire to develop new skills and keep up to date with current technology.
- Have an undivided commitment to delivering quality workmanship
- Have outstanding time management and problem solving skills.
- Demonstrate the ability to manage and work cohesively as part of a high performing and collaborative team.
- Mazda experience is a distinct advantage however we prioritise passion and a willingness to succeed above all else.

**The role will involve the following**:

- Schedule all jobs each day.
- Determine the amount of time required to perform each job and the starting time necessary to ensure work is completed as required by the customer.
- Assign each repair order to an appropriate technician taking into account current skills and knowledge.
- Organise and authorise sublet repairs.
- Authorise and approve parts on repair orders.
- Assist Service Advisors in completing all customer requests.
- Prepare, supervise and control all workshop activities.
- Control and set workshop behavioural standards.
- Ensuring a safe work environment is regularly maintained

**Benefits**:

- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Training Pathway and Growth opportunities provided
- Joining a group that continues to grow and expand in the Auto industry
- Supportive environment with ongoing feedback and guidance to ensure you succeed

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