Workshop Controller

2 weeks ago

Melbourne, Victoria, Australia Ferntree Gully Autos Full time $80,000 - $120,000 per year

Are you an experienced Workshop Controller ready to take the wheel and keep our service department running smoothly? We're looking for a motivated professional to join our busy car dealership

RESPONSIBILITIES:

  • Oversee and manage daily workshop flow, available hours, and job completion timelines
  • Liaise regularly with Service Advisors to monitor workload capacity and service commitments
  • Maximise workshop efficiency and customer bookings by ensuring optimal scheduling
  • Diagnose and clarify repair issues based on customer-reported symptoms and targeted questioning
  • Lead, coach, and support workshop staff to build skills and drive performance
  • Plan technician availability, including leave, training, recruitment, and peak demand coverage
  • Ensure compliance with manufacturer warranty procedures and documentation
  • Promote and enforce WH&S standards to maintain a safe, productive work environment
  • Monitor quality of workmanship, ensuring all vehicles are completed to a high standard and road tested where required
  • Identify and escalate unresolved repair, parts, or equipment issues to the Service Manager
  • Complete all required training and ensure technician participation in ongoing development

SKILLS & EXPERIENCE:

  • Qualified Technician or Workshop Controller, preferably with prior experience in a busy service environment
  • Strong diagnostic and mechanical knowledge and understanding of workshop processes-
  • A positive, proactive attitude with the ability to work independently and lead by example
  • Excellent communication and organisational skills
  • Open manual driver's licence (essential)

PLEASE NOTE:

  • We conduct reference checking, & AFP Criminal record checks
  • Applicants who do not have the required skills and/or experience will not be considered
  • Applicants must be physically in Australia and must hold a permanent residency Visa
  • We are an equal opportunity employer, supporting gender equality, and workplace diversity
  • Only shortlisted candidates will be contacted

Whether you are already leading or ready to step up, we would love to hear from you. Please apply with a Covering Letter and Resume - via this Seek ad.

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