Customer Complaints Consultant

2 weeks ago

Melbourne, Victoria, Australia Unisuper Full time

Support our members by case managing member complaints whilst providing an exceptional level of service
- Strong case management, investigative and problem-solving skills
- Work cross functionally to engage and brief other key stakeholders
- A personal development plan and yearly funding to support your career goals

**About US**
UniSuper is Australia's best kept Superannuation secret. The $110B fund recently opened to the public and we need your help to evolve our Customer Care capability. This is the fund for Australia's best thinkers, creators and investigators who want to do the right thing to shape a better tomorrow. We come to work every day to ensure our members create a future worth retiring for that doesn't cost the earth.

**The Role**
As a trusted consultant, on a 6-month contract you will support our members by case managing member complaints and communicating unique and/or potentially sensitive account issues to members. You will also be responsible for:

- Ensuring investigations are completed in a timely manner
- Managing multiple and potentially unique cases at once
- Working cross functionally to engage and brief other key stakeholders as required to provide support

**About You**
An empathetic, responsive and personalised approach with the ability to confidently communicate significant changes/outcomes or news with our members will ensure your success in this role. We would also love to see:

- Strong case management, investigative and problem-solving skills
- Relationship building and communication expertise
- Experience within financial services advantageous

**What we offer**
In a positive, connective and open culture where all our roles can flex, you will receive the support that you need to build your own career in a team that is leading change across UniSuper. This includes;
- A Competitive salary
- A personal development plan and yearly funding to support your career goals.
- Additional 3 days paid leave over the Christmas period
- Generous well-being program
- Paid volunteer days and flexible working options

**_If you feel you have the experience and skills required for this role, please apply _

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