Customer Complaints Specialist

Job OverviewThis role is focused on delivering exceptional customer service and managing complaints in a fair, timely, and professional manner.You will be responsible for investigating and resolving customer complaints that have been referred to Ombudsman Schemes, ensuring responses meet the required standards.The successful candidate will advise solutions...

Job SummaryWe are seeking a skilled Customer Complaints Resolution Specialist to join our team. This is an exciting opportunity to make a meaningful impact by supporting the work of our organization and assisting vulnerable stakeholders.About the RoleThe successful candidate will play a key role in managing complex and sensitive complaints and enquiries from...

Job Title: Dispute Resolutions Team LeaderAbout the Role:This is a highly sought-after leadership position within our organization, overseeing a team of specialists who manage customer complaints. If you have experience in dispute resolution and are looking to take on a challenging role with opportunities for growth and professional development, this could...

Complaints Resolution Specialist RoleThis is a key opportunity to contribute to the improvement of our complaints handling processes.The specialist will be responsible for managing and resolving complaints across multiple schemes, ensuring fair and thoughtful resolutions.Manage and resolve complex complaints through effective communication with stakeholders...

Company DescriptionSince we first opened our doors in 2009, the world of commerce has evolved immensely - and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel...

Dispute Resolution LeadershipAt our organization, we strive to create an environment where everyone can succeed.We empower customers to manage their finances responsibly without incurring unnecessary charges by offering flexible payment options for both online and in-store purchases.As the Dispute Resolutions Team Leader, you will oversee a team of...

Job TitleThe Senior Complaints Specialist will oversee the complaints process, ensuring compliance with regulatory requirements and industry standards.Job DescriptionThis role leads the development of a fit-for-purpose complaints program aligned with regulatory and industry standards. It involves conducting second-line reviews of closed complaints to assess...

Senior Complaints SpecialistThe role of a Senior Complaints Specialist involves leading the uplift of complaints capability across a banking organization. This specialist provides expert oversight of closed cases to ensure compliance with regulatory obligations, internal policies, and industry codes.Design and implement a fit-for-purpose complaints quality...

As a critical member of our Escalations Team, you will be responsible for resolving complex customer complaints in an efficient and timely manner.Key Responsibilities:Provide support to the Customer Service team for escalated complaints where first-level resolution team members have not been able to resolve.Investigate, manage, and resolve escalated customer...

Complaints Technical Advisor Role OverviewThis is a high-profile position that involves resolving customer complaints and providing technical support to team managers, seniors, and specialists. The successful candidate will have extensive experience in complaint management, industry trends, and regulatory changes.