Remediation Analyst

1 week ago

Sydney, New South Wales, Australia Tal Full time

**Company Description**
- Work with experienced and skilled colleagues who support and inspire one another to achieve collective success
- Help protect over 5 million Australians, making a real difference in their lives during their most challenging times
- Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health

At TAL, we're supported to live our best lives. With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we're valued.

You'll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone. We foster a culture where everyone belongs.

Collaborating in person strengthens our social bonds and powers better problem-solving. Together, we face challenges and grow stronger. We connect to include, celebrate, reward, and recognise each other.

Be a key player in delivering effective remediation solutions that protect and enhance our customers' experience. As a Remediation Analyst, you'll lead end-to-end analysis and delivery of remediation activities impacting TAL customers and internal teams.

You will:

- Analyse customer impact and support root cause investigations
- Collaborate across TAL to drive remediation initiatives aligned with our Customer philosophies and risk framework
- Facilitate stakeholder workshops and working groups to ensure accountability and progress
- Support strategic remediation and operational resilience projects

**Qualifications**
- 3+ years in financial services or life insurance, with strong operational knowledge of the Individual Life business
- Proficient in life insurance systems, MS Excel, PowerPoint, and data analysis tools
- Excellent communication skills to clearly convey technical issues and influence stakeholders
- Proven experience in process ownership, project work, and managing remediation or risk initiatives
- Deep understanding of regulatory requirements (e.g., APRA, Life Act) and strong customer service focus

**Additional Information**
TAL is one of Australia's leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We're proud to be:

- An Inclusive Employer - Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions - Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates - Read our Innovate Reconciliation Action Plan.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we're here to support you.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.

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