Kyc Remediation Operations Analyst

**_Our outstanding KYC Remediation Team have a vacancy for an Analyst to come on-board. _**

**_** Please note this is a 12month secondment position ** _**

There is a changing landscape for financial crime with increased regulatory scrutiny driving a focus on AML/CTF and sanctions compliance. The purpose of the Financial Crime Compliance is to build and enhance sustainable and effective financial crime capability and operations within the Bank, to ensure compliance and effective risk management.

The FCC will change:

- The way that we monitor, manage, report and control financial crime on a global scale
- The way that we assess, monitor, report, and manage our customers, products and services
- How we engage and inform our regulators
- How we think, what we say and what we do when it comes to managing the risk of financial crime. The operating model of the bank, and that which relates specifically to financial crime to ensure increased confidence in managing financial crime.

The Customer Stream within Customer Data Investigation and Remediation (CDIR) is responsible for strengthening the Group's Financial Crime compliance capability through uplifting the following policies, processes and systems:

- Customer Risk Assessment (CRA);
- Customer Population Management;
- Customer data uplift; and
- Ongoing Customer Due Diligence (OCDD) and Enhanced Customer Due Diligence (ECDD) enhancements

We partner with stakeholders across the Business to drive execution and alignment to the Group strategy.

**Do work that matters
As a member of KYC Remediation Operations team, you will be responsible for the successful remediation of various critical KYC data and providing support to other teams and the wider program.

Your strong communication skills, ability to work effectively across the various teams to provide great outcomes for our customers and internal stakeholders will be critical to our success.

The role will report to the Team Manager KYC Remediation Operations.

**On any given day you will**
- Day to day responsibility for meeting business objectives across a range of Key Performance Indicators as set by your Line Manager and the wider program
- Undertake completion of KYC remediation remediation, refresh and OCDD for CBA customers with the review of valid identification documentation to enable the uplift of customer profiles to the AML/CTF standards. This includes supporting all remediation campaigns requiring inbound and outbound communications
- High volume of Inbound and outbound customer contact primarily focused on obtaining identification verification details
- Liaise with frontline staff to ensure KYC information is updated when the customer has provided identification documentation in branch
- Identifying and assessing the risks which could prevent you from achieving the objectives of your role
- Ensuring timely and effective resolution and response of customer complaints in a professional manner
- You will leverage your own knowledge and skills to proactively offer suggestions and create the best outcome for our customers.
- Undertake any other tasks as required that you have the capability to perform safely (Note: all tasks assigned and carried out must be performed in accordance with all relevant internal Bank policies and external legislative requirements).

Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

**We're interested in hearing from people who have**
- **Risk Mindset **-All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- Prior experience in a similar role/product/process.
- Effective customer service, stakeholder management and negotiating skills.
- Attention to detail, accuracy and ability to work to deadlines.
- Ability to work independently and be self-motivated.
- Computer literacy.
- Potential to work outside of standard business hours. Potential to work at different operational locations.
- Strong organisational and time management skills
- Sound understanding of the AML/CTF legislation and standards
- Ability to critically review processes and make pragmatic recommendations to address control gaps and weaknesses.
- Ability to analyse trends, identify critical threats and opportunities, diagnose problems and issues and then recommend appropriate actions dealing with the underlying root causes.
- Strong oral and written communication skills.

**_Beneficial but not essential: _**
- Market related qualifications and/or experience in a related business discipline

**_Your development matters to us _**
- If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, the Code of Conduct guides our decision making so we can do what's right in every situation. _

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