Senior Analyst, Customer Remediation

5 days ago

Sydney, New South Wales, Australia NAB Full time $120,000 - $180,000 per year

Senior Analyst Customer Remediation
Exciting 12 months secondment role for a Senior Analyst Customer Remediation to be a key contributor in a high-performance analytics team, working collaboratively within cross-functional Remediation squads to support the timely resolution of events across the Enterprise

  • Contribute towards the Remediation Analytics capability at NAB
  • Be involved in delivering initiatives that uplift the consistency and performance of the team
  • 12 months Fixed Term role

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this
Senior Analyst Customer Remediation
role, you will be joining the
Customer Remediation Execution
team that's doubling down on customer obsession and strong deposits growth.

Each day, you'll go above and beyond to:

  • Support the timely analysis and remediation of customer events by

  • Understanding the priority and criticality of events for the Bank, and considering this in your approach with other teams

  • Orchestrating the sourcing of applicable data from NAB's different data environments and systems to be used for remediation analytics.
  • Highlighting potential technology process and system changes to obtain data.
  • Obtaining data to identify impacted customers and required compensation. o Managing multiple stakeholders; and

  • Ensuring technical analytics resources have the data, tools and context to effectively analyse event data.

  • Develop and maintain important documentation that describes the remediation event and the systems,

  • Risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Strong understanding of the end-to-end customer remediation life cycle mandatory
  • Knowledge of core data principles such as Data Science, Engineering, Analysis and Data Modelling. Knowledge of typical data sourcing / ETL requirement gathering, planning, risks, issues, and the presentation, communication and treatment of these
  • Knowledge of Banking products and financial calculations (e.g. mortgage amortisation, interest, fees and refunds)
  • Understanding of White Label business mandatory
  • 10+ years of Data analysis experience in a technology and data domain.
  • Extensive hands-on experience in SQL in traditional DBMS and/or Cloud. Python knowledge is good to have.

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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