Senior Analyst, Customer Remediation

4 weeks ago

Sydney, New South Wales, Australia NAB Full time
Overview

Senior Analyst Customer Remediation – Exciting 12 months secondment role for a Senior Analyst Customer Remediation to be a key contributor in a high-performance analytics team, working collaboratively within cross-functional Remediation squads to support the timely resolution of events across the Enterprise.

Responsibilities
  • Contribute towards the Remediation Analytics capability at NAB
  • Be involved in delivering initiatives that uplift the consistency and performance of the team
  • 12 months Fixed Term role
Role Context

In this Senior Analyst Customer Remediation role, you will be joining the Customer Remediation Execution team that's doubling down on customer obsession and strong deposits growth.

  • Support the timely analysis and remediation of customer events by
    • Understanding the priority and criticality of events for the Bank, and considering this in your approach with other teams
    • Orchestrating the sourcing of applicable data from NAB's different data environments and systems to be used for remediation analytics
    • Highlighting potential technology process and system changes to obtain data
    • Obtaining data to identify impacted customers and required compensation; managing multiple stakeholders
    • Ensuring technical analytics resources have the data, tools and context to effectively analyse event data
  • Develop and maintain important documentation that describes the remediation event and the systems
  • Risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance
Qualifications
  • Strong understanding of the end-to-end customer remediation life cycle (mandatory)
  • Knowledge of core data principles such as Data Science, Engineering, Analysis and Data Modelling; knowledge of data sourcing / ETL requirement gathering, planning, risks, issues, and the presentation, communication and treatment of these
  • Knowledge of Banking products and financial calculations (e.g. mortgage amortisation, interest, fees and refunds)
  • Understanding of White Label business (mandatory)
  • 10+ years of Data analysis experience in a technology and data domain
  • Extensive hands-on experience in SQL in traditional DBMS and/or Cloud; Python knowledge is advantageous
We're looking for the best

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Strong understanding of the end-to-end customer remediation life cycle
  • Knowledge of core data principles (Data Science, Engineering, Analysis and Data Modelling) and data sourcing / ETL process management
  • Understanding of Banking products and financial calculations
  • Experience with White Label recommendations or operations
  • 10+ years of data analysis experience in a technology and data domain
  • Proficiency in SQL; Python knowledge is a plus

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Additional
  • Join NAB
  • 35atility candidate screening and interviews may be conducted prior to the closing date of the job advert
  • Unsolicited CVs from agencies will not be accepted
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Banking

North Sydney, New South Wales, Australia


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