Customer Service Manager

2 weeks ago

Melbourne, Victoria, Australia Linear Technik Full time

We are seeking an experienced Customer Service Manager to lead and mentor our existing team to deliver on service excellence each and every time.

The Position
- Provide leadership and be part of the customer service team
- Implement service policies to deliver maximum customer satisfaction
- Recommend changes to policies and procedures to exceed customer expectations
- Develop and monitor KPI's for the measurement of the team activities
- Manage staffing levels and hours to ensure standards are met
- Develop and implement appropriate training for staff
- Long-term employment in a continuously growing organisation
- The opportunity to join a close-knit and friendly team

The successful applicant will have proven experience ideally _from_ the engineering / distribution industry, dealing with both resellers and end users and will display the following:

- 3-5 years of customer service and team management experience
- Ability to motivate and coach to achieve strategic goals
- Excellent negotiation and influencing skills with excellent interpersonal skills
- The ability to multi-task and _work_ within deadlines.
- Strong people management skills including performance management
- Proficient in Microsoft Word & Excel and ERP software

Salary commensurate with experience.

If you like the sound of us and you have the skills, experience and motivation to succeed in this role, please forward your resume to;

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