Customer Service Manager

2 weeks ago

Melbourne, Victoria, Australia Myer Full time

Join to apply for the Customer Service Manager role at MYER.
Be part of a dynamic environment at Myer Doncaster.
Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance.
The role is the driving force behind our customer service excellence, leading teams across departments to deliver memorable customer experiences.
Champion Myer's strategic vision by managing daily operations, coaching team members, and fostering a culture of growth and collaboration.
Reporting to the Assistant Store Manager and working closely with a supportive leadership team, this pivotal role offers outstanding opportunities to elevate your career in Retail Management.
About the Role
Manage the daily operations of your departments, driving customer satisfaction and financial performance
Optimise team productivity by leveraging workforce management and further developing team member skills
Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities
Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
Maximise your time spent within your departments to lead and manage your teams and gain customer insights
About You
Previous experience as a Retail Manager, Area Manager or similar within a Retail environment, ideally with Homewares experience but not essential
People leadership skills with a 'hands-on' approach
Demonstrated ability to lead teams, achieve targets and monitor KPI's
Experience in performance management and getting the best from your teams will be highly regarded
Customer focused with superior customer service skills
Strong retail, financial and business acumen
Excellent time management skills with the ability to prioritise and achieve within timelines
Benefits to you
Become a leader within one of Australia's most-loved department stores
Career development and progression opportunities, local and national
Exciting Team Member discounts and exclusive offers
Access to volunteer, parental and lifestyle leave
Service Recognition, Inspirational People Awards, and more
Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Sales
Industries
Retail and Retail Apparel and Fashion
Melbourne, Victoria, Australia
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