Customer Service Manager

2 weeks ago

Melbourne, Victoria, Australia MYER Full time

Join to apply for the Customer Service Manager role at MYER.

Be part of a dynamic environment at Myer Doncaster. Inspire and guide passionate Retail teams to deliver outstanding customer experiences and drive strong sales performance. The role is the driving force behind our customer service excellence, leading teams across departments to deliver memorable customer experiences. Champion Myer's strategic vision by managing daily operations, coaching team members, and fostering a culture of growth and collaboration.

Reporting to the Assistant Store Manager and working closely with a supportive leadership team, this pivotal role offers outstanding opportunities to elevate your career in Retail Management.

About the Role
  • Manage the daily operations of your departments, driving customer satisfaction and financial performance
  • Optimise team productivity by leveraging workforce management and further developing team member skills
  • Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
  • Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities
  • Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
  • Maximise your time spent within your departments to lead and manage your teams and gain customer insights
About You
  • Previous experience as a Retail Manager, Area Manager or similar within a Retail environment, ideally with Homewares experience but not essential
  • People leadership skills with a 'hands-on' approach
  • Demonstrated ability to lead teams, achieve targets and monitor KPI's
  • Experience in performance management and getting the best from your teams will be highly regarded
  • Customer focused with superior customer service skills
  • Strong retail, financial and business acumen
  • Excellent time management skills with the ability to prioritise and achieve within timelines
Benefits to you
  • Become a leader within one of Australia's most-loved department stores
  • Career development and progression opportunities, local and national
  • Exciting Team Member discounts and exclusive offers
  • Access to volunteer, parental and lifestyle leave
  • Service Recognition, Inspirational People Awards, and more

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Sales
Industries
  • Retail and Retail Apparel and Fashion

Melbourne, Victoria, Australia


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