Product Quality Coordinator

3 days ago

Australia Ikea Full time

Who you are

You are passionate about sustainability and home furnishing. You drive the operational focus and oversee the daily operations of the Recovery department, whilst ensuring co-workers approach their tasks with a strong focus on the customer transaction. You have good attention to detail, are solution focused and have a cost-conscious mindset. You have proven ability to be assertive and under pressure you remain calm when faced with stressful situations. You ensure the work area is effective for our customers', and cost-efficient for the store by coordinating and supporting the team. You drive the team to give products a second chance while keeping quality, compliance, circularity and sustainability top of mind.

**Responsibilities**:
As Product Quality Coordinator your responsibilities will include, but not be limited to:

- Together with the team, ensuring product quality, recovery and compliance processes are upheld in order to exceed each customer's expectations.
- Overseeing the daily operations of the team including, delegating tasks, ensuring staff have clear understanding of the task and deadlines, as well as coordinating breaks.
- Providing feedback on team performance and troubleshooting and providing solutions where needed.
- Overseeing product quality and compliance tasks to constantly improve customers' product quality perception of our products.
- Working closely with the different functions of the store to ensure that common working routines and processes are followed related to product recovery, quality and compliance.

Together as a team

The Recovery department is a vital link in the success of the business working to recover costs by minimising internal damages through repacking, building and selling both damaged goods and customer returns. As the busy hub of every IKEA store, a fantastic opportunity awaits those seeking a deeper understanding of the commercial internal processes and our product range. Championing sustainability and quality, this department will allow you to sink your teeth into some complex problem solving.

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