Order Management Specialist

7 days ago

Sydney, New South Wales, Australia Six Degrees Executive Full time

Location:
- Sydney- Job Type:
- Temporary- Salary:
- $70000 per annum- Contact:
- Arvin Timpoc**About the Company**:
A global provider of world class food and dairy products, accompanied by proud local Australian heritage dating back from 1930's.

They provide a comprehensive range of some of Australia's favourite and leading brands in local supermarkets.

**About the Role**:
This position is responsible for the processing of Customer Orders and resolving all Customer Order Enquiries.

**Role & Responsibilities**:

- Process incoming Sales Orders for all Trade, Wholesaler and Distributor Customers
- Manage Customer Allocations as needed in conjunction with Sales
- Generate Delivery Orders for transmission to the 3PL for execution
- Manage ordering and delivery related customer inquiries
- Process Customer Returns and follow through to completion with 3PL
- Process Sample orders requested by the Head Office and Field teams
- Resolve Customer Pricing issues
- Liaise with IT to resolve SAP technical issues impacting order management
- Allocate Reason-coding for Non-Supplies in collaboration with other Supply Team Members
- Report on Weekly Customer Service Levels

**Skills & Experience**:

- Minimum 2 years Customer Service / Orders role in FMCG and/or Pharma environment.
- Strong interpersonal skills (including written/verbal communication) in order to build effective relationships and processes with both the customer and internal colleagues.
- Level headed, able to manage and resolve issues under pressure.
- Thrives in a rapidly changing environment, able to champion change and motivate others to respond positively.
- Experience in SAP
- Intermediate Microsoft Excel Skills
- Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. _
- Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you._

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