Operations Manager

Overview
Himayat is a Social Traders verified
social enterprise
, proudly migrant- and refugee-led. Based in Canberra, we're on a mission to remove barriers for migrants and refugees across Australia through three core pillars:
NDIS Services:
culturally responsive care services and support coordination
Social Programs:
community initiatives fostering independence and inclusion
We're at an exciting growth phase, having doubled our client base in the past year while maintaining our community-first values and 95% client satisfaction rate.
The Opportunity
We're seeking an Operations Manager who sees systems as pathways to social impact. Reporting to the Managing Director, you'll oversee operations across our three business streams, leading a team of 12 staff and ensuring our services remain compliant, efficient, and deeply human-centered.
This role offers genuine influence in a growing organisation where your improvements directly impact refugee and migrant communities. Starting at 3 days per week, this position has strong potential to expand to full-time as we grow.
What you'll be doing
Implementing operational strategies and policies across business functions to drive efficiency and productivity
Ensuring NDIS compliance, quality standards and reporting requirements meet relevant industry regulations and internal policies
Managing and coordinating the work of cross-functional teams to ensure the smooth delivery of services
Leading, mentoring, and supporting staff, fostering a positive culture of accountability, inclusion, and growth
Monitoring client services to ensure a high-quality, culturally responsive experience
Monitoring and reporting on KPIs to identify areas for improvement
Collaborating with the leadership team to identify and address operational challenges
What we're looking for
Experience in operations management, ideally in NDIS, social enterprise, or community services
Strong knowledge of NDIS compliance and quality frameworks (or the ability to learn quickly)
Demonstrated ability to lead teams and manage diverse stakeholders
A systems thinker who enjoys improving processes and applying digital tools
Strong problem-solving, organisational, and communication skills
Commitment to equity, inclusion, and cultural competence - you value and respect the perspectives of people from migrant and refugee backgrounds
Understand the juggle of work and family life; you'll thrive in a role that values flexibility, balance, and trust while giving you space to make a real impact
What we offer
At Himayat, we are committed to providing a supportive and collaborative work environment that allows our employees to thrive.
Competitive salary and a range of benefits, including meaningful work that makes an impact
Flexible working arrangements to promote work-life balance
Inclusive culture alongside passionate colleagues with diverse lived experiences
Opportunities for professional development and career advancement
Comprehensive health and wellbeing programs
How to Apply
We want to hear your story and understand how you'll contribute to ours.
Please submit:
Your experience in operations management
Why our mission resonates with you
An example of how you've improved operational efficiency while maintaining service quality
Email applications to:
[emailprotected]
Subject line:
Operations Manager Application - [Your Name]
Applications close:
20 September 2025 at 5:00 PM AEDT
We strongly encourage applications from people with lived experience of migration, seeking asylum, or from refugee backgrounds. If you need any adjustments to the application process, please contact us at [emailprotected].
Note: This description preserves the information in the original posting and has been reformatted for clarity and accessibility while removing non-essential boilerplate.
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