Career In Service Delivery

2 weeks ago


Sydney, New South Wales, Australia Bebeedeliverability Full time

Service Delivery Professional
This role focuses on ensuring seamless delivery of services according to contractual agreements.
Client relationships are managed with a "Client First" attitude, establishing trust and promoting long-term collaborations.
The ambassador for our Assure offering, responsible for onboarding clients, managing client expectations, and serving as a trusted advisor and escalation point for any issues.
Key responsibilities include:
Managing client relationships and expectations while ensuring client satisfaction.
Allocating resources and leading distributed teams, including 24/7 operations.
Monitoring team performance and adherence to best practices, conducting planning and review meetings with clients.
Implementing process improvements, providing internal reporting, and managing risk and compliance with SOC standards.
Staying updated with relevant knowledge and skills to align with company culture and motivate the team.
Aptitude offers a supportive environment where you can grow your expertise, balance life, and advance your career. Benefits include competitive compensation, flexible working conditions, and a hybrid work model.



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